Shift Supervisor Floater-Weekends Rue Ferrari​/Bernal

Shift Supervisor Floater-Weekends Only Rue Ferrari/Bernal

Salary Range $38.47 - $38.47 Hourly Level Experienced Position Type Part Time Education Level 2 Year Degree Travel Percentage None Category Nonprofit - Social Services

Shift Supervisor-Floater (Rue Ferrari/Bernal)

Reports To:

Program Manager

Program/

Location:

Rue Ferrari/Bernal, San Jose, Ca

Shift: Day, Weekends Only

Type:
Non-Exempt, Part Time

Compensation: $38.47/Hourly

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

Our Values:

• Kindness:
  We act with empathy toward others.
• Passion:
  We ignite change to fulfill our mission.
• Excellence:
  We deliver exceptional service to our communities.

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH serves adults and is a referral based only program with no drop-in services provided. The EIH Bernal site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing.

Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.

The position reports to the Program Manager

Direct Client Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety and supervision of program participants, guest and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager including, screening applications, preparing reports, creating schedules and securing staff coverage as needed
• Assist with interviewing, recruiting and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline including development of Corrective Action Plans
• Ensure incident reports are accurate and completed in a timely manner
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within 3 business days
• Provide supervision, job coaching and support to staff
• Meet with each staff individually on a regular basis
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to Home First's service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Ensure clothing, linens, toiletries, and other program supplies are in stock and…