Homelessness Prevention Case Manager

Homelessness Prevention Case Manager

On Site Position

JOB ANNOUNCEMENT

Sacred Heart Community Service, located in San José, CA, is looking for a Homelessness Prevention Case Manager to support families at‑risk of homelessness through financial assistance, temporary case management, and connections to resources and supports in the community. This individual must be a self‑starter, highly organized and detail oriented with strong communication skills, experience in case management, understanding of and sensitivity to the needs of low‑income families, and ability to work flexibly and creatively and have a passion for our mission – to change lives and impact poverty.

The ideal candidate must be committed to Sacred Heart’s vision of a community united to ensure every child and adult is free from poverty. For more than 60 years, SHCS has been one of the leading institutions fighting poverty in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change.

The Homelessness Prevention Case Manager works with low‑income families to prevent or end homelessness by focusing on one-time and short-term financial assistance, strength-based case management, advocacy, landlord mediation, outreach and other supportive services that result in maintaining stable, permanent housing. The Case Manager screens, assesses, and conducts intakes for prospective participants. The Case Manager provides enrolled families with flexible financial assistance, temporary case management, and other support that takes a creative “whatever it takes” approach to ensure that families maintain permanent housing.

• Conducts prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed.
• Engages families through assessment of strengths and needs and development of goals and service plan to ensure families remain stably housed.
• Maintains a flexible caseload of households receiving one‑time financial assistance and households participating in case management. Works with each case managed family to develop and implement a strength‑based case management plan to overcome economic and housing challenges and maintain stable housing.
• Provides and assists households with information, referrals, and connections to develop a support system, including connecting with public benefits and other community resources to maintain stable housing.
• Acts as an advocate in maintaining stable housing, including assisting families with education on tenant’s rights, landlord mediation and advocacy, and connections to legal services, as needed.
• Assists families with finding and securing new housing, when needed.
• Supports families with budget counseling and financial literacy services.
• Assists families with immediate crisis intervention, advocacy, problem‑solving and other appropriate interventions, as needed.
• Connects families to other opportunities and resources at SHCS, including essential services, self‑sufficiency programs, and opportunities to volunteer and to participate in organizing committees.
• Communicates with households at regular intervals after they have received financial assistance or completed case management to assess housing status and provide additional resources or support when needed.
• Develops, tracks, and analyzes monthly goals and objectives in accordance with the operating plan and funder requirements.
• Documents program activity, including prescreens, intakes, financial assistance, and case management into HMIS and Salesforce databases within one to three business days.
• Maintains case files and progress notes, adhering to professional standards and designated time frames.
• Implements program evaluation tools (i.e., pre/post‑tests, satisfaction surveys, etc.), analyzes and reports on outcomes.
• Submits monthly narrative, data, and other reports as required.
• Processes financial assistance payments, as needed.

• Engages and develops program volunteers by providing education, training, feedback, and…