Resident Advocate-Rue Ferrari Expansion Grave Sun-Thurs

Job Details Level: Entry

Job Location:

EIH Ferrari
- San Jose, CA 95118 Position Type:
Full Time Education Level: High School Salary Range: $28.11 - $28.11 Hourly

Travel Percentage :
None

Job Shift: Any Job Category:
Nonprofit
- Social Services

• Reports to:
  
  Program Manager
• Location:
  
  EIH Rue Ferrari Expansion, San Jose
• Type:
  Non-Exempt
• Compensation: $28.11/ Hourly

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

• Kindness:
  We act with empathy toward others.
• Passion:
  We ignite change to fulfill our mission.
• Excellence:
  We deliver exceptional service to our communities.

The Emergency Interim Housing (EIH), Rue Ferrari Expansion Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Rue Ferrari Expansion program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Rue Ferrari Expansion is to assist all program participants with transition from emergency interim housing into permanent housing.

• Responsible for the care, safety and supervision of program participants and guest
• Implement and enforce EIH guidelines and EIH site rules
• Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
• Check guests into and out of the facility using the Homeless Management Information System (HMIS)
• Document all notes of services provided into HMIS within 3 business days
• Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
• Work with participants to execute their personalized housing plan
• Provide direct guest support with developing, updating, and reassessing housing plans
• Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to Home First’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Provide information, referrals, housing resources, and program support to program participants
• Distribute clothing, linens, toiletries, and any other items supplied by the program
• Restock program supplies and submit supply order request in a timely manner
• Inspect cabins and complete inspection sheets on site
• Support with participants treatment of property prior to move-in
• Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner
• Conduct cabin, facility, and perimeter checks
• Assist with set-up and break-down for any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional conduct, attitude and appearance
• Communicate to and delegate tasks to next shift
• Maintain confidentiality regarding clients, personnel and other internal agency affairs
• Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community
• Maintain compliance with agency/BHC site policies and procedures
• Provide socialization skills- empathetic listening, problem solving, information and referral, mediation,…