Resident Services Coordinator – Virtual Programming & Site Coverage

Resident Services Coordinator – Virtual Programming & Site Coverage

Project Access Inc San Jose, California, United States

Project Access provides programs and services to over 27,000 children, families, and seniors living in affordable housing communities across the country. We strive to empower residents of affordable housing communities through our onsite services, aiming to create pathways for self-reliance and personal growth. Join the Project Access team and create impact in the lives of our residents. Hear from them and how their lives have changed:(Use the "Apply for this Job" box below)./

This is a full-time (40 hours/week) position with two distinct functions: 16 hours per week supporting the assigned RSVP communities, and 24 hours per week providing flexible coverage and regional support at other sites based on need.

The Resident Services and Virtual Programming Coordinator supports residents across three physical apartment communities and one virtual community by coordinating programs, sharing resources, and helping residents access services both in person and through the Project Access app. The Coordinator plans and leads in-person activities, including some Saturday programming, while also supporting virtual programming and communication through the app and other basic online tools.

The role does not require advanced technical skills, but candidates should be comfortable using the internet, web browsers, email, and basic social media platforms.

The remaining hours are used to provide flexible coverage and regional support at other Family and Senior Resource Centers, primarily in the Bay Area, CA (although may include other locations in Northern CA as needed). This may include covering scheduled vacancies, PTO, or leaves of absence for Resident Service Coordinators; supporting special events such as health fairs and community events; assisting with outreach and app engagement at other sites;

supporting special projects; and providing temporary support at sites needing additional help — including during weeks when there is no specific absence to cover.

This position is ideal for someone who enjoys working with people, building community, and helping residents connect to programs and resources in both in-person and virtual settings. The Coordinator should be organized, dependable, and able to work independently while creating a welcoming and supportive experience for residents.

• Deliver resident programs and services across assigned communities in alignment with Project Access program model, contracts, and core initiative areas.
• Plan, coordinate, and facilitate a mix of in-person and virtual programs, workshops, and community-building activities for youth, families, adults, and seniors.
• Build relationships with residents through regular outreach and engagement, including in-person interaction, phone communication, and app-based communication.
• Support resident participation in the Project Access app by encouraging use, sharing resources, promoting events, and helping residents engage with available features and services.
• Manage each site’s virtual presence through the content management system by posting announcements, events, newsletters, and other community updates.
• Moderate app-based community activity, including community posts and related resident engagement features, to help maintain a respectful, safe, and welcoming environment.
• Host and support virtual programming offered through the app and help ensure it complements on-site programming and services.
• Provide residents with information, referrals, and connections to relevant community resources and service providers.
• Develop and maintain positive working relationships with property management, community partners, and service providers to support programming and resident needs.
• Coordinate food distributions, resource deliveries, and other supportive service activities as needed.
• Maintain required program records, participation data, and routine reports in designated systems.
• Assist with…