Shift Supervisor BRC Hybrid Swing​/Fri-Mon

Job Details

Job Location:

BRC - San Jose, CA 95125
Position Type:
Full Time
Education Level: High School
Salary Range: $38.47 - $38.47 Hourly

Travel Percentage :
None

Job Shift: Any
Job Category:
Nonprofit - Social Services

Shift Supervisor - BRC

BRC, San Jose

Program Manager

Day/Swing/Grave

Full Time, Non-Exempt

$38.47 Hourly

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

• Kindness:
  We act with empathy toward others.
• Passion:
  We ignite change to fulfill our mission.
• Excellence:
  We deliver exceptional service to our communities.

Home First operates various Emergency Shelter sites throughout Santa Clara County, all shelters provide access to nightly accommodations, meals, showers, laundry, and other basic need services. Additional service onsite include access to 24/7 operations staff, workshops, linkage to clinical and local resource.

All Home First Shelter sites follow the principles of Harm Reduction and Housing First. Home First staff adhere to the Santa Clara County Continuum of Care Quality Assurance Standards and offer support in completing intakes and assessments for linkage to Coordinated Entry.

The Shift Supervisor is responsible for the overall day-to-day Emergency Shelter operations and supervision of Resident Advocates/Resident Coordinators. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and shelter floor.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.

Home First is a culturally diverse company in a similarly diverse community, and the Shift Supervisor desires to work with people from a variety of social and economic backgrounds. To that end, the Shift Supervisor cultivates a connected and mutually supportive team.

This role reports to the Program Manager.

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, Security and supervision of program participants, guests, and staff
• Supports and oversees basic safety and security for participant, guests and staff
• Implement and enforce shelter guidelines and site rules for program participants
• Assist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverage
• Review and approve schedules, PTO requests and timecards
• Assist with interviewing, recruiting, and onboarding staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline including development of Corrective Action Plans
• Ensure incident reports are accurate and submitted in a timely manner
• W…