Relief Residential Counselor - Young Adult Shelter

Job Details:

Job Location:

San Jose , CA 95112, Position Type:
Per Diem, Salary Range: $27.00 - $27.00 Hourly, About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults.

A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Under the supervision of the Director and the Program Manager of the Drop-In Center and YAS Respite young adult shelters, the Relief Residential Counselor provides direct care and support to young adults experiencing homelessness. This role is responsible for fostering a safe, supportive, and welcoming environment in the Drop-In Center’s respite overnight program. The Relief Residential Counselor ensures that all services are delivered in alignment with the Vision, Mission, and Core Values of BWC, supporting street-involved youth through trauma-informed, client-centered care.

• Support residents with evening and nighttime routines, including personal hygiene tasks such as bathing or showering, light meal preparation, and facilitating a safe and comfortable transition to bed.
• Ensure services are trauma‑informed, youth-centered, and aligned with best practices in homeless and at risk‑youth care.
• Monitoring residents' well‑being, safety, and behavior.
• Identify service gaps and adjust programming to meet evolving youth needs.
• Support Staff on shift.
• Ensure staff maintain appropriate certifications and complete mandatory trainings (e.g crisis intervention, etc..
• Documentation, observation, and reporting to permanent staff or managers.
• Maintaining a safe and clean environment.
• Advocate for the needs and rights of homeless youth at local and state levels.
• Oversee emergency protocols, including crisis intervention, de‑escalation, and incident reporting.
• Ensure staff and youth safety through appropriate policies and environmental safety checks.
• Respond to critical incidents, including after hours if needed, or assign appropriate on‑call coverage.
• Additional duties as assigned.

• High School/Associates Degree or equivalent to 3 years’ experience.
• Experience working with homeless and culturally diverse youth required.
• Knowledge of needs of runaway, homeless, and street youth.
• Availability in the evenings and on weekends is a requirement for the position.
• Experience working with culturally diverse youth required.

• Ability to solve Practical problems
• Documentation
• Basic Computer Skills (Word, Email. Microsoft)
• Ability to read and interpret documents such as safety rules.
• Ability to speak effectively before groups of clients or employees of organization
• Build rapport with youth
• Provide Structure (Nightly Structure)
• Compassion, patience, and good communication with team members and youth
• Training in CPR/First Aid, crisis intervention

• Walk for more than 10-15 minutes at a time
• Stock items
• Fold towels and linen (laundry)
• Walk up and down stairs
• Walk around the building every hour or as needed.

• Loud noise from youth

$27.00 per hour

• 4 Weeks Accrued PTO
• 14…