Resident Advocate-Rue Ferrari Sun-Thurs

Position: Resident Advocate-Rue Ferrari Day Sun-Thurs
POSITION:
Resident Advocate PROGRAM/

LOCATION:

Emergency Interim Housing (EIH) RUE FERRARI, San Jose, CASHIFT:
Day/Swing/Grave SUPERVISOR: EIH Program Manager STATUS:
Full-time/Part-time, Non-exempt COMPENSATION: $25.99 Hourly PROGRAM

SUMMARY:

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH Rue Ferrari site is a single adults referral based only program with no drop-in services provided. The EIH Rue Ferrari site will consist of 80 single adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing.

Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.

DUTIES/RESPONSIBILITIES:

Direct Client Service (90%)Responsible for the care, safety and supervision of program participants and guest

Implement and enforce EIH guidelines and EIH site rules

Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members

Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days Complete intake of potential participants including thorough and accurate VI-SPDAT assessments

Work with participants to execute their personalized housing plan Provide direct guest support with developing, updating, and reassessing housing plans

Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies

Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.

Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable

Adhere to Home First’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model

Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed

Provide information, referrals, housing resources, and program support to program participants

Distribute clothing, linens, toiletries, and any other items supplied by the program

Restock program supplies and submit supply order request in a timely manner

Inspect cabins and complete inspection sheets on site Support with participants treatment of property prior to move-in Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner

Conduct cabin, facility, and perimeter checks

Assist with set-up and break-down for any special events or activities

Complete and file all paperwork in a timely manner

Maintain professional conduct, attitude and appearance

Communicate to and delegate tasks to next shift

Maintain confidentiality regarding clients, personnel and other internal agency affairs

Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community

Maintain compliance with agency/BHC site policies and procedures

Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention

Committed to treat each BHC guest with respect and dignity

Demonstrated conflict resolution skills

General (10%)Represent Home First and the program appropriately to volunteers, donors, outside agencies and the public

Assist with office-related tasks as needed

Attend all…