Case Manager-TOEP

POSITION:
Case Manager PROGRAM/

LOCATION:

TOEP, San Jose, Ca SUPERVISOR:
Program Manager JOB TYPE:
Full Time, Non-Exempt COMPENSATION: $33.17/Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

PROGRAM OVERVIEW The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments throughout San Jose. Program staff will provide a consistent presence on the streets and other outdoor locations throughout San Jose to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect participants with services that will result in permanent housing.

The Citywide Outreach and SOAR team includes Outreach Specialists, Case Managers, Drug and Alcohol Counselors, Clinicians and Clinical Supervision, a Program Manager, and Director.

QUALITIES:

The TOEP Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment.

Together, we model the values and principles of Home First within the agency and broader community.

Home First is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

REPORTING RELATIONSHIPS The position reports to the Program Manager.

DUTIES/RESPONSIBILITIES:

Direct Services (70%)Provide street and encampment-based case management to unhoused participants at targeted locations throughout the City of San Jose Provide referral and linkage to an internal team of Clinicians and Alcohol and Drug Counselors Provide linkage and coordinate services to community resources including, health care and VHHP, Benefit application, employment counseling, family reunification, diversion, etc.

Works collaboratively with Program Manager and maintains accurate records of services provided.

Collaborates with community partners regarding support services for participants

Utilizes supervision appropriately maintains open lines of communication and provides updates on intake activity.

Knows and implements agency and program policies and procedures

Properly reports any suspected cases of abuse

Maintains professional relations and conduct

Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts.

Conducts client intake, including VISPDAT as needed

Works with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals

Meets regularly with program participants at a frequency determined by the participant's needs

Provides support…