Temp Resident Advocate -Site ; OWL

Temp Resident Advocate
-Site 1 (OWL)

Overnight Warming Location - OWL 1 - San Jose, CA 95110

Salary Range $28.95 - $28.95 Hourly Level Entry Position Type Full Time Job Shift Swing/Grave Education Level High School Travel Percentage None Category Nonprofit - Social Services

Position:
Temporary Resident Advocate-(OWL)

Location:

Site 1 OWL (Washington Community Center, San Jose)

Reports to:

Program Manager

Employment Type:

Temporary, Full Time, Non-Exempt

Shift: Swing & Grave

Compensation: $28.95 Hourly

This is a temporary benefited role for the term of the program from current month thru April 2027. These dates are subject to a slight change in the dates due to program needs.

ABOUT HOMEFIRST

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness :
  We act with empathy toward others.
• Passion :
  We ignite change to fulfill our mission.
• Excellence :
  We deliver exceptional service to our communities.

POSITION OVERVIEW

The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant's essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas.

REPORTING RELATIONSHIPS

The position reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Client Service (90%)

• Responsible for the care, safety and supervision of program participants and guests
• Perform basic safety and security checks for participants
• Implement and enforce Home First guidelines and site rules
• Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
• Check guests into and out of the facility using the Homeless Management Information System (HMIS)
• Document all notes of services provided into HMIS within 3 business days
• Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
• Work with participants to execute their personalized housing plan
• Provide direct guest support with developing, updating, and reassessing housing plans
• Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to Home First's service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and other forms as needed
• Provide information, referrals, housing resources, and program support to program participants
• Distribute clothing, linens, toiletries, and any other items supplied by the program
• Restock program supplies and submit supply order request in a timely manner
• Provide general site set up, clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner
• Conduct shelter floor, facility, and perimeter checks
• Assist with set-up and break-down daily and for any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional…