Resident Advocate-Alura

POSITION:
Resident Advocate PROGRAM/

LOCATION:

Motel Program - Alura, San Jose, CASHIFT:
Day, Swing, Grave

REPORTS TO:

Motel Program Manager STATUS:
Regular Full Time, Non-exempt COMPENSATION: $28.11/Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The Motel Program will provide interim shelter at five underutilized motels and hotels across the city of San Jose. The Alura Motel Program (AMP) is intended to provide Emergency Interim Housing opportunities and is a referral-based only program with no drop-in services provided to the public. The AMP will support program participants by providing services to include case management, housing problem-solving, meals and other wraparound supportive services.

These services are informed by a harm reduction philosophy with an emphasis on educating participants on how to avoid risky behaviors and engage in safer practices, including connection to evidence-based treatment options. All sites may serve single adults and/or families.

The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.

QUALITIES:

The Resident Advocate is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing severe mental illness or may be intoxicated.

Home First is a culturally diverse company in a similarly diverse community, and the Program Manager desires to work with people from various social and economic backgrounds. To that end, the Program Manager cultivates a connected and mutually supportive team.

REPORTING RELATIONSHIPS The position reports to the Motel Program Manager.

PRIMARY RESPONSIBILITIES Direct Client Service (90%)Responsible for the care, safety and supervision of program participants and guest

Implement and enforce AHP guidelines and site rules

Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members

Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days Complete intake of potential…