Technical Support Engineer, Android​/iOS SDK - Pangle

Responsibilities

• Provide technical support for cross-functional partners and provide professional troubleshooting solutions to resolve customer issues.
• Conduct training sessions and seminars:
  Assist partners to finish SDK or DSP integration and ensure the normal operation of cooperation.
• Assist the business development team in collecting and organizing feedback from developers. Also, feedback should be given to the product managers to help with product feature updates.
• Give ad monetization optimization suggestions and share with partners the best practices through data analysis. Also being able to summarize technical documents and FAQs.
• Familiar with advertising monetization products, SDK, or Ad exchange platforms.

Pangle is the Ad Network of Tik Tok for Business, connecting worldwide advertisers with 1B+ DAUs through thousands of locally popular publishers. Pangle has established an industry-leading Ad Network in 20+ emerging markets, with proven success in Asia Pacific, the Middle East, and Latin America.

• Minimum Qualifications:
  • Undergraduate/ Postgraduate degree in Computer Science (or equivalent practical experience), with experience as a service-based engineer
  • Proficient in Android/iOS. Ability to use SQL for data query. Possess a solid programming foundation.
  • Have good communication skills, logic skills, learning ability, and a strong sense of responsibility;
  • Be able to adapt to the fast-paced and metrics-driven environment.
  • Proficiency in Chinese and English is required to collaborate with global partners, including Engineering teams based in Mandarin-speaking regions. These interactions include leading and participating in meetings that are conducted in Chinese as well as corresponding in chat or emails.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $103200 - $244889 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this…