Digital and AI Solutions Engineer

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San Jose, CA, US

6 days ago Requisition

Salary Range: $ To $ Annually

KeyPoint Credit Union is seeking a versatile and forward‑thinking technical resource to join our Digital Services team. KeyPoint is undergoing a transformation, aggressively adopting agentic AI. In this role, you will design, develop and maintain full‑stack applications, and build agentic AI solutions and partner with business stakeholders to translate operational needs into intelligent, scalable digital products. This is a hands‑on role that blends modern AI engineering with traditional software development and direct support of the digital services function.

• Design, build, and deploy agentic AI solutions using Microsoft Copilot Studio, and other Agentic AI platforms (TBD).
• Apply AI fluency to identify opportunities where business processes can be automated or augmented through AI.
• Translate business workflows and user needs into AI‑enabled solutions, including agent orchestration, prompt design, and integration with internal systems.
• Stay current with emerging capabilities across the broader AI ecosystem — including Microsoft Copilot Studio, Anthropic Claude, OpenAI (GPT), and other agentic LLM platforms — and recommend adoption where appropriate.

• Build and maintain applications using Microsoft .NET and C#.
• Develop responsive front‑end interfaces using Type Script and Angular.
• Implement scalable back‑end services using Node.js.
• Write clean, maintainable, and well‑documented code.

• Design, build, and maintain RESTful APIs to support internal applications and third‑party integrations.
• Ensure reliable, secure data exchange between Keypoint platforms and partner systems.
• Troubleshoot and optimize API performance.

• Follow secure coding practices and adhere to industry and regulatory standards.
• Participate in peer code reviews and contribute to engineering best practices.
• Proactively identify and remediate vulnerabilities.

• Provide mandatory support to the Digital Services team by resolving helpdesk tickets in a timely manner.
• Participate in a weekly on‑call rotation, including triage and resolution of production issues outside business hours.
• Document issues, root causes, and resolutions to strengthen the team's knowledge base.

• Partner with business stakeholders, product owners, and other engineers to understand requirements and deliver solutions.
• Operate effectively when requirements are incomplete or ambiguous; ask the right questions and propose pragmatic solutions based on limited information.
• Communicate technical concepts clearly to both technical and non‑technical audiences.

• 5–7 years of professional software development experience.
• Bachelor's or Master's degree in Computer Science or a closely related field.
• Hands‑on experience building Agentic AI solutions in Microsoft Copilot Studio or comparable agentic AI / low‑code AI platforms.
• Familiarity with other leading agentic LLM platforms and models (e.g., Anthropic Claude, OpenAI GPT), including their APIs, capabilities, and practical trade‑offs when selecting models for different use cases.
• Strong proficiency in Microsoft .NET and C#.
• Proven experience with Type Script, Angular, and Node.js across the full stack.
• Experience designing, building, and integrating REST APIs.
• Working knowledge of secure coding practices (OWASP Top 10, authentication/authorization patterns, data handling).
• Strong analytical, problem‑solving, and communication skills.
• Demonstrated ability to work independently, learn quickly, and deliver in a fast‑paced environment.
• Strong teamwork and collaboration skills.
• Willingness to participate in a weekly on‑call rotation and provide timely helpdesk support.

• Experience in the financial services industry, ideally with credit unions or banks.
• Familiarity with financial services regulatory and compliance considerations (e.g., data privacy, audit, customer authentication).
• Experience with the broader Microsoft Azure ecosystem (Azure AI Services, Azure Functions, Azure Dev Ops).
• Experience with CI/CD pipelines and version control (Git).

This is a hybrid role based out of San Jose, CA. The successful candidate will be expected to work onsite 2 days per week and may work remotely the remaining days, subject to team needs and on‑call responsibilities.