Software Engineer - E5 - San Jose

Your Opportunity

As a Software Engineer (Level5 / E5) in the Core Platform team, you will own the end‑to‑end delivery of large features that directly impact product scalability, performance, and customer experience.

You will also own the responsibility of monitoring system uptime as part of the on‑call roster.

This backend‑first, full‑stack engineering role is for someone who loves building high‑quality distributed systems, writing clean, scalable code, and taking ownership from design to production. You will collaborate closely with product, platform, and related teams to build reliable, production‑ready systems at scale.

We strongly prefer candidates who are authorized to work in the United States on a full‑time basis without employer sponsorship, either now or in the future.

• Own the design, development, deployment, and operation of large backend‑led features (multi‑engineer scope)
• Build and evolve scalable backend services, APIs, and data pipelines that power Whatfix products
• Drive technical design discussions, own architecture decisions within your problem space and balance short‑term delivery with long‑term system health
• Break down complex problem statements into clear, well‑scoped tasks for yourself and other engineers
• Write clean, well‑tested, and maintainable code following engineering best practices
• Ensure features ship with appropriate testing, monitoring, and operational readiness
• Collaborate to ensure services are reliable, observable, and production‑ready
• Mentor and guide other engineers through design reviews, code reviews, and technical discussions
• Identify and proactively address technical debt, scalability limits, and reliability risks before they impact customers

• 5+ years of experience building production‑grade backend systems
• Exposure to Docker, Kubernetes, or cloud‑native environments
• Understanding of infrastructure‑aware development (deployability, observability, scaling)
• Strong experience with Java (Spring Boot / REST‑based services)
• Solid understanding of data structures, algorithms, and distributed systems
• Experience designing systems for scalability, performance, and fault tolerance
• Hands‑on experience with unit testing, integration testing, and automation
• Experience working with CI/CD pipelines
• Strong debugging, problem‑solving, and communication skills
• Ability to own features end‑to‑end and work independently at E5 scope

• Working experience with No
  
  SQL data stores (Cassandra, MongoDB, etc.)
• Working experience with monitoring tools like Prometheus or Datadog
• Working experience with ArgoCD
• Prior experience working closely with Platform or SRE teams

• Build at real enterprise scale:
  Design and operate distributed backend and platform systems where performance, reliability, and correctness truly matter
• Own problems end to end:
  Engineers at Whatfix shape architecture, raise engineering standards, and influence how core systems are built and run
• Platform‑level impact:
  Work on foundational capabilities used across multiple products, solving complex, cross‑cutting problems with product, platform, and SRE teams
• Engineering‑led, high‑bar culture:
  We value thoughtful design, clean code, and long‑term system health. Growth is driven by impact and ownership – not tenure
• Collaborative, low‑ego environment:
  Work with strong engineers who value clarity, pragmatism, and continuous learning
• Competitive rewards and long‑term growth:
  Competitive compensation, strong benefits, and clear paths for senior engineers who want to stay hands‑on and go deeper technically

• Equity plan
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid maternity/paternity leave
• Monthly cell phone stipend
• Paid Uber Eats lunch daily
• Medical, Dental, and Vision coverage (Whatfix pays 80% of the premium for individuals and families; for the HSA, Whatfix contributes $1,000 for individuals and $2,000 for a family)
• Team and company outings
• Learning and Development benefits
• Relocation and visa sponsorship available for eligible candidates

Whatfix is an Equal Opportunity Employer and an E‑Verify participant. We celebrate diversity and do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, veteran status, or disability, in accordance with applicable laws.