Service Manager

Job Req

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

This role joins the IT organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Supermicro by driving clarity, collaboration, and accountability in everything we do. We are looking for a Sr. Service Now Developer to join our Service Now Platform Team. In this role, you will serve as the technical cornerstone of our engineering efforts, driving the execution of high-quality, scalable solutions across our enterprise-wide Service Now platform.

You will apply your deep technical expertise across multiple modules—including ITSM, HRSD, SAM, HAM & ITOM—to bridge the gap between architectural vision and production-ready code.
As a Sr. Service Now Developer, you are more than just a coder; you are a technical leader who defines engineering standards, mentors other developers, and ensures our platform remains robust, performant, and maintainable.

• Lead the development and technical execution of complex Service Now solutions, ensuring they not only meet architectural goals but adhere to the highest standards of engineering excellence.
• Establish and enforce platform engineering standards, including coding best practices, peer review processes, and governance protocols to mitigate technical debt.
• Drive platform innovation by building reusable frameworks, common components, and developer utilities that accelerate the delivery of the entire development team.
• Build and customize the platform's Change Management module to streamline IT changes, automated approvals, CAB workflows while balancing speed, stability, and compliance.
• Architect integrations between Service Now and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server).
• Facilitate cross-functional collaboration by partnering with technical teams and business stakeholders to translate high-level designs into practical and scalable technical specifications.
• Protect platform health by advocating for Out-of-the-Box (OOB) functionality where possible, while engineering elegant, low-impact customizations when necessary.

• Must have 8+ years of hands‑on experience in Service Now development, with a proven track record of delivering enterprise‑grade solutions.
• Multiple Service Now certifications (e.g., CSA, CAD, and CIS in modules like SAM, HRSD, or ITOM). Certified Application Developer (CAD) is highly preferred for this role.
• Expert‑level knowledge of JavaScript, REST/SOAP integrations, Service Now‑specific APIs, Flow Designer, Integration Hub, Service Portal (AngularJS/Widget development), and the Workspace/UI Builder framework.
• Expertise in CMDB health, data modeling, and database optimization. You should understand how to write "performant" code that scales to millions of records.
• Strong understanding of modern software design patterns and engineering principles, including SOLID, DRY, and asynchronous programming.
• Skilled at analyzing complex business processes and identifying technical "shortcuts" or automations that drive immediate business value.
• Exceptional ability to communicate technical trade‑offs to non‑technical stakeholders and provide clear, constructive feedback to an engineering team.

$140,000 - $190,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.