Principal PM, Client Success

Principal PM, Client Success

Lead client engagement for the Adobe Unified Platform (AUP), the platform that powers all of Adobe's products. As Principal PM, Client Success, you own the partnership approach between AUP and the product teams building on it. You'll translate what those teams need into the platform investments that serve them, and drive adoption that compounds value for Adobe and its customers.

AI is reshaping both the platform and the products built on it, and this role sits right at that intersection!

AUP offers foundational capabilities at scale across Agentic Experience, Storage & Collaboration, Administration, Commerce, Identity, Provisioning, Developer Platform, and Experience Intelligence. They are used by Adobe Firefly, Creative Cloud, Document Cloud, Express, Gen Studio, and more. Every day, these services deliver faster, more connected, and more intelligent experiences to the millions of customers and businesses who rely on Adobe.

What You'll Do

• Develop a tailored engagement model for each client and be their trusted navigator into AUP.
• Understand each client's goals, customer problems, and competitive pressures, then contextualize AUP's capabilities that could support their goals
• Drive cross-functional alignment (leaders, PMs, architects, engineering, design and program management) to move work forward.
• Foster strong client relationships to ensure alignment on business goals and roadmap priorities.
• Influence platform investment decisions by turning trade-offs and data into recommendations grounded in customer value and business impact.

You May Be a Strong Fit When You Have

• A strategic, consultative approach: 10+ years in product management, strategy consulting, business development, or similar roles built on understanding customer and business problems and crafting tailored solutions.
• A track record of influencing senior leaders and collaborators, through excellent written and verbal communication.
• The ability to operate in unstructured situations and drive initiatives without waiting for detailed direction.
• Genuine empathy and curiosity for creative workflows and where the space is moving with AI and agentic technologies.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $148,100 -- $282,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.