AI Agent Product Manager Intern (-Product Infrastructure-Customer Service Platform

Discover a career that energizes and excites you every day.

@2026 Tik Tok

Product manager

Location:

San Jose

Employment Type:

Intern

Job Code:

A115604

The Customer Service Product team builds Tik Tok's AI-powered customer service experience, serving hundreds of millions of users worldwide. We develop AI agents (chatbot and ticketbot) that autonomously resolve user issues — from account access to appeals — and the platform that empowers human agents when AI hands off. Our mission: make help easy to reach, let AI resolve the vast majority of issues, and ensure seamless human handoff for the rest.

• Design and iterate on AI agent capabilities for customer service — including agentic architecture, conversation strategy, knowledge/SOP integration, and tool use — to help AI resolve user issues end-to-end.
• Define clear and precise data metrics (e.g., resolution rate, service quality score, user satisfaction) to best represent business performance, and incorporate data, AI-based evaluation, research, and market analysis to shape product design.
• Dive deep into user needs and pain points in support scenarios, conduct user research and case analysis to conceptualize and build delightful service experiences on Tik Tok through continuous iteration and experimentation.

• Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline.
• Strong interest in AI/LLM applications; understanding of how large language models and AI agents work.
• Clear and effective communication skills, particularly in collaboration with various teams.
• Empathy for Tik Tok users, with the ability to translate user pain points in support scenarios into product solutions.
• Ability to thrive in a fast-paced environment and adapt to changing priorities and needs.

• Hands‑on experience building with LLMs or AI agents (e.g., prompt engineering, RAG, tool calling, agent frameworks), through coursework, research, internships, or personal projects.
• Knowledge of relevant tools and technologies for data analysis, user research, and product management (e.g., SQL, A/B testing, evaluation design).

The hourly rate range for this position in the selected city is $35- $35.

• Benefits may vary depending on the nature of employment and the country work location.
• Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
• Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
• Interns who are not working 100% remote may also be eligible for housing allowance.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City,…