Pre-Approval Specialist

Position Overview

Pre‑Approval Specialist serves as a liaison between internal and external clients, overseeing and participating in the loan process from start to finish to help borrowers achieve the best financial program.

• Provide superior customer service by communicating with borrowers to assist clients in understanding loan programs, costs, and applicable loan documents.
• Review and audit income, assets, run Debt Utility (DU), and verify credit documentation within the mortgage file to ensure loan stability.
• Review and deliver mortgage loan disclosure packages to borrowers, including rate disclosure and re‑disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA, and USDA loans, as well as 203k, Jumbo, and reverse mortgage products.
• Ensure loan structure presents the best program based on the borrower’s financial circumstances.
• Identify and request any missing documentation that best supports approval.
• Communicate loan program details and costs with borrowers (license required for this duty).
• Pre‑underwrite items to support approval of the loan (e.g., pay stubs, credit reports, W2s, bank statements, court orders).
• Input feed for disclosures, present, and set up loans to best fit borrower’s needs.

• Bachelor’s degree and/or equivalent combination of education or experience.
• 3–5 years of residential mortgage processing experience.
• Experience with Encompass LOS (preferred).
• Prior underwriting or processing experience (plus).
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.
• Knowledge of DU, LP, Microsoft Outlook, and Windows.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time‑management skills to meet deadlines.

• Competitive compensation plan.
• Robust benefits package: medical, dental, vision, 401(k), short‑term disability, employee assistance program, and wellness program.

Cross Country Mortgage, LLC supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").