Senior IT Systems Support Analyst

What You’ll Do

• Serve as a senior-level IT support analyst for Epicor ERP, Hyperion, Net Suite, and other connected financial and reporting systems (e.g., A2Z, Salesforce).
• Provide Tier 2 / Tier 3 production support, including issue triage, root-cause analysis, and resolution of system, integration, and data issues.
• Support and stabilize manual and semi-automated financial processes, identifying risks, control gaps, and opportunities for incremental improvement.
• Monitor, support, and troubleshoot system integrations, reconciliations, and data flows between ERP, consolidation, and reporting platforms.
• Partner closely with Finance during month-end, quarter-end, and year-end close to ensure system availability and data accuracy.
• Support SOX compliance activities, including IT General Controls (ITGCs), application controls, access reviews, and audit evidence collection.
• Maintain audit-ready documentation, including system process flows, control narratives, runbooks, and support procedures.
• Act as a key IT liaison for internal and external audits, responding to audit inquiries and supporting walkthroughs and testing.
• Coordinate with vendors, consultants, and internal IT teams to resolve incidents, manage defects, and support system upgrades and patches.
• Assist with UAT support, validation testing, and production deployments related to fixes, enhancements, and vendor releases.

• 7+ years of experience in IT systems support or systems analyst role supporting ERP and financial applications.
• Hands-on experience supporting ERP platforms, with Epicor preferred, and exposure to at least one of the following:
  Hyperion, Net Suite, One Stream.
• Experience supporting systems in a SOX-compliant, heavily audited environment.
• Strong ability to document the process flows and produce necessary documentation for change approvals.
• Proven experience supporting system integrations, including APIs, flat files, and scheduled data feeds.
• Ability to troubleshoot data issues across multiple systems and perform reconciliation and validation.
• Strong documentation, communication, and stakeholder-support skills.
• Demonstrated ability to quickly learn new systems and operate effectively in complex application landscapes.

• Direct production support experience with Epicor ERP or similar mid-market ERP platforms.
• Experience supporting multi-entity, multi-company, or post-acquisition environments.
• Exposure to system decommissioning, data archiving, or legacy application retirement.
• Familiarity with automation or integration tools (APIs, file transfers, middleware, GenAI-assisted tooling).
• ERP or financial systems certifications (Epicor, Net Suite, Hyperion, One Stream).

Emerald is dedicated to fostering a diverse and inclusive community. We actively recruit candidates from varied professional backgrounds and experiences and strive for a positive hiring experience for everyone. Our postings focus on outcomes and transferable experience rather than degree requirements. They’re evaluated through a structured interview process conducted by trained hiring teams.

Target Compensation: $,000. This range reflects a reasonable estimate and may vary based on qualifications or as required by law.

We offer a competitive benefits package designed to support physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) with company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, and professional development programs.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at

Emerald’s teams grow our customers’ businesses year-round with events, content, and commerce across our platforms. For more information, visit