IT Support Technician

Description

We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools.

Based on general knowledge.

Key Responsibilities

+ Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.

+ Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.

+ Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.

+ Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as Jump Cloud or equivalent tools. Based on general knowledge.

+ Help manage endpoints through MDM platforms such as Zoho Manage Engine, Microsoft Intune, or similar solutions. Based on general knowledge.

+ Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.

+ Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.

+ Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.

+ Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.

Requirements Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .