Rooms Division Manager

Description

Additional Information:
This hotel is owned and operated by an independent franchisee, Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Step into the realm of Alma San Juan, where we transcend boundaries and embrace the liberating art of free-spirited hospitality. Alma San Juan is a 56-room lifestyle hotel located in the heart of Old San Juan, designed to celebrate the soul, culture, and energy of Puerto Rico. More than a place to stay, Alma serves as a social hub - anchored by three distinctive Food & Beverage outlets that engage both locals and travelers through thoughtful programming, design, and culinary expression.

The hotel is currently transitioning into Marriott’s Autograph Collection, marking a pivotal next chapter for the brand. This transition requires an experienced, hands‑on Rooms Division Manager with deep Marriott expertise, who will lead and oversee the Housekeeping, Front Desk, and Maintenance teams, driving operational excellence while managing a high‑touch, independent‑minded property within a global brand framework.

The Rooms Division Manager is responsible for all areas of guest service including Front Desk, Housekeeping (HSK, PA, Laundry) and Maintenance. This position provides assistance in the management of entire department in conjunction with a Front Office Assistant Manager, Maintenance Manager and a Housekeeping Supervisor. Position serves as point of contact for all guest inquiries and service recovery opportunities and performs all duties associated as the manager on duty.

• Provide strategic oversight of Rooms Division operations, ensuring alignment with brand standards, financial goals, and service excellence.
• Lead and inspire cross-functional teams, fostering a culture of accountability, engagement, and high performance.
• Ensure seamless daily operations while driving continuous improvement initiatives.
• Guest Experience & Brand Integrity
• Champion the end-to-end guest journey, ensuring elevated, personalized, and consistent service delivery.
• Serve as the primary escalation point for complex guest matters, safeguarding brand reputation and guest loyalty.
• Uphold and reinforce Autograph Collection standards across all guest touchpoints.
• Financial & Revenue Performance
• Drive revenue optimization strategies in collaboration with Sales and Revenue Management to maximize ADR, occupancy, and overall profitability.
• Monitor operational performance metrics and implement corrective actions to achieve financial targets.
• Maintain strong cost controls while protecting service quality and guest satisfaction.
• Talent Development & Culture
• Build, mentor, and develop leadership bench strength within the department.
• Oversee workforce planning, performance management, and succession development.
• Promote a culture rooted in service excellence, collaboration, and continuous growth.
• Compliance & Governance
• Ensure full compliance with company policies, brand standards, and local regulations.
• Maintain operational consistency, risk mitigation practices, and quality assurance controls.
• Strategic Projects & Organizational Impact
• Lead and execute strategic initiatives that enhance operational efficiency, guest satisfaction, and overall property performance.
• Partner with Executive Leadership to support long-term positioning and growth objectives of the hotel.
• Aptitude Standards Education & Experience
• Bachelor’s degree in business administration, hospitality, or hotel management.
• A minimum of 8 years’ service experience.
• At least 5 years of experience as a people-oriented manager.
• Attention to detail.
• Availability to work nights, holidays, and rotating shifts.
• Bilingual (English & Spanish).
• Physical requirements
• Long hours are sometimes required.
• Light work – exerting up to 20 pounds of…