Field Clinical Coordinator

Dozee Health AI is a leading AI‑powered contactless remote patient monitoring company headquartered in Bengaluru, India. The role is for a field support professional responsible for training clinicians, troubleshooting devices, installing RPM systems, and ensuring compliance.

• Deliver hands‑on training on device operation, maintenance, and interpretation of readings.
• Provide on‑site and remote support for common device and system issues.
• Ensure compliance with facility protocols and company guidelines during device use.
• Coordinate and facilitate telehealth assessments with Nurse Practitioners.
• Support nursing teams in performing basic patient reviews for stable patients.
• Maintain strong clinical understanding, communication, and bedside interaction skills.

• Respond promptly to service requests to resolve device malfunctions or connectivity issues.
• Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team.
• Replace or maintain faulty devices to ensure uninterrupted clinical operations.
• Apply all necessary firmware updates to keep devices performing optimally.

• Coordinate with the installation team to deploy RPM devices at healthcare facilities.
• Ensure proper device calibration, pairing, and network connectivity.
• Perform initial setup tests to verify full functionality before leaving the site.

• Comply with HIPAA regulations and company policies to ensure patient privacy.
• Adhere to safety protocols when handling medical‑grade electronic devices.
• Verify that devices meet hospital infection control standards before and after installation.
• Maintain relevant certifications (e.g., CNA, Paramedic, MA) as required.

• Log all installation, troubleshooting, and repair activities in the system.
• Report recurring issues to engineering or product teams for improvement in a timely manner.
• Maintain detailed service logs, customer interaction records, and resolution statuses.

• Maintain an inventory of devices, replacement devices, and peripherals.
• Track device deployment, retrievals, and replacements in the system.
• Ensure proper storage and transportation of devices to prevent damage.

• Coordinate with clinical, installation, technical support, engineering, product, and logistics teams to ensure seamless service execution.
• Provide actionable feedback to product development teams based on field observations.
• Relay customer complaints and suggestions to higher management for resolution and process improvement.

• Certifications such as CNA, Paramedic, or Medical Assistant (MA) – at least one required.
• Valid driver’s license and willingness to travel frequently.

• Minimum 2–3 years’ experience in clinical coordination, medical device installation, or healthcare technology support.
• Experience working in healthcare environments, preferably skilled nursing facilities.

• Frequent regional travel.
• Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
• Excellent communication and interpersonal skills.
• Ability to train and guide clinical staff effectively.
• Strong troubleshooting and technical problem‑solving skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently in the field while managing multiple priorities.

Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Dozee will not tolerate discrimination or harassment based on any of these characteristics.