Independent Account Analyst Manager

The Independent Account Analyst Manager is responsible for overseeing the daily operations of the Independent Account Analyst team. This individual will communicate objectives, demonstrate the ability to set context, direction, and expectations. They will ensure excellent customer service is provided to Ariat retailers, sales representatives, internal and external customers alike. This individual will demonstrate a strong passion and motivation for exceptional customer service and look for opportunities to ‘surprise and delight’ customers.

They will manage all aspects of order-book management for the Independent Account Analyst team. This individual needs to be able to train, lead broad-based cross-functional activities, analyze reports, and focus on efforts to improve service, performance, quality, and the efficiency of work processes.

• Supervising and monitoring the daily operations of the Independent Account Analyst team to provide exceptional service to customers, the sales team, and internal customers alike
• Serving as primary backup to the Director, Independent Accounts
• Monitoring employee productivity and providing constructive feedback and coaching as needed via weekly one-on-one meetings, mid-year, and annual performance reviews
• Achieving department and team goals to support company wide goals
• Ensuring your team understands the business strategy and how their work contributes to its success
• Ensuring seamless execution of order book management that will help achieve maximum results across all channels, including overseeing bulk-order management activities, EDI management, analyzing data, monitoring KPI’s and weekly reporting
• Guiding and leading the implementation of new processes
• Collaborating with cross-functional teams to ensure company goals and directives are met
• Investigating and handling escalated issues and complaints; providing appropriate solutions and alternatives within time limits and following up to ensure resolution. Going the extra mile to engage all customers
• Serving as a liaison between team members and upper management to compile data, feedback, and assessments to assist in short and long-term strategic planning for the department
• Hiring and training new employees
• Assisting with other responsibilities based on business needs

• Strong leadership skills, including the ability to lead and motivate a team, build relationships, demonstrate critical thinking, and make decisions within a fast-paced work environment
• Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; v lookup; formulas)
• Strong analytical skills required to determine possible issues, interpret data, and identify solutions
• Advanced knowledge of SAP preferred
• Broad understanding of order to cash flow and processes
• Able to solve customer problems, make decisions, and take calculated risks to meet expectations in a manner consistent with company goals and policies. Raise issues that may affect cross-functional departments
• 10+ years of customer service in a high-volume environment and preferably in footwear or apparel, outdoor channel, or manufacturing environment
• Exceptional written, oral, and face-to-face communication skills
• Detail-oriented with outstanding follow-through
• Fast acting and capable of adapting quickly to change, and proactively and constructively identify the need for organizational change
• Desire and ability to contribute to and enhance Ariat’s unique culture, philosophy, and core values. Team-oriented and holds confidences

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $90,000 - $110,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be…