Field Service Supervisor

Job Description

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement.
Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too.
You are exceptionally motivated, have outstanding skills, and want your work to matter.Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.

It’s time to use your skills and passion to do work that matters!

This position directs the activities of employees engaged in service repair work, including but not limited to training and supervising, maintaining a positive work environment, ensuring compliance with safety standards and established policies and procedures. Supervisor is the primary contact for our customers providing a thorough explanation of our equipment, its capabilities, service repair work; responding to all questions in a timely and knowledgeable manner.

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner.
• Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
• Coordinate all department labor needs as requested by internal and external customers.
• Work with PSSRs to provide accurate quotes for field service work.
• Work with customers to determine source of problems and write work orders.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
• Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals.
• Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
• Prepare all required reports and correspondence.
• Keep up to date on overall activities of the department, identifying problem areas and taking corrective action.
• Accurately complete all necessary paperwork including but not limited to work orders; service report reviews.
• Operate company or personal vehicle as needed to visit branch locations or customers
• Assist in the promotion and sale of service repairs.
• Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner
• Maintain control of all assigned company property and ensures that equipment is always maintained in safe operating condition
• Regularly demonstrate Brand Ambassador communication principles
• Work to build trust among direct reports and peers alike
• Hold Jump Start meetings regularly; allow others to lead meeting and help to inject enthusiasm and energy into meetings.
• Regularly demonstrate Peterson’s Core Values and establish accountability for self and others to do the same. Address behaviors which are counter to core values.
• Operate company or personal vehicle as needed

Manager is responsible for the overall direction, coordination, and evaluation of various technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing,…