Relationship Banker - East Bay South

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver value to our clients, teammates, communities, and shareholders.
This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center and may later move to a nearby location within a reasonable commuting distance, as permitted by applicable law. The role involves engaging clients in the lobby to educate and assist with transactions using self‑service resources such as mobile banking, online banking, or ATM.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on simple banking transactions through self‑service technologies (ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet client needs.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Must work weekends and/or extended hours and be willing to travel to any financial center within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America). Hours per week: 40.

• Castro Valley, CA – 3067 Castro Valley Blvd – CASTRO VALLEY BC (CA4121)
• San Leandro, CA – 1925 Marina Blvd – SAN LEANDRO INDUSTRIAL CENTER (CA4146)
• Union City, CA – 1900 Decoto Rd – UNION CITY BC (CA4168)

Hourly pay $25.00 – $27.88, determined based on experience, education, and skill set. Predictable pay. This role is compensated with a base salary and is not incentive eligible.

This role is benefits eligible. Employees receive industry‑leading benefits, paid time off, and resources to support physical, emotional, and financial well‑being.

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