Senior Teller

Position Summary

Under the direction of branch management, the Senior Teller will perform a variety of duties related to all phases of cash handling, customer service, product knowledge, sales and telemarketing. The Senior Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank’s customer service standards. The Senior Teller must be willing to perform telemarketing calls and conduct outside sales when needed.

Candidate must have knowledge in sales, customer service and cash handling. Associate must be a self-starter and efficient in time management. The Senior Teller must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

• Perform all teller transactions
• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards
• Explain bank policies and procedures
• Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients
• Meet assigned sales and referral objectives
• Conduct telemarketing and follow-up sales duties when assigned by management
• Understand and be able to accurately communicate deposit products
• Follow bank policies and procedures
• Reconcile cash and all other transactions each day Responsible for compliance with applicable Federal Banking Regulations
• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits
• Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes
• Accountable for staying current on business-related activities in other areas of the Bank
• Maintain a flexible schedule; including working weekends
• Perform other duties and projects as assigned

• Minimum of 1 year of banking experience
• Previous cash handling experience
• Sales and customer service experience in a customer facing environment
• Willingness to performing telemarketing duties as assigned
• Excellent verbal and written communication skills
• A professional appearance is required
• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office
• High School Diploma or GED required
• Some college is preferred

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age,…