Client Relationship Consultant ; Banker - San Leandro, CA

U.S. Bank is seeking Client Relationship Consultants to build and maintain relationships with customers across multiple channels.

• Engage customers via in-person, by appointment, and virtually to provide counsel and support.
• Assess and attend to customers’ banking needs, gather and process account information.
• Educate clients on deposit and loan products, digital services and recommend solutions based on unique goals.
• Perform proactive outreach, follow‑up and relationship building activities.
• Open new consumer and business accounts, complete service requests and submit credit applications.
• Utilize self‑service digital products and technologies to optimize client experience and deliver operational excellence.
• Collaborate with branch team members to deliver comprehensive client service.
• Maintain knowledge of consumer and business banking products, policies, and regulatory requirements (e.g., NMLS, Regulation Z).

• High school diploma or equivalent.
• Minimum 4–5 years of retail banking or related experience, or comparable training.
• Valid NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z (subject to criminal and credit background check).
• Strong customer service and interpersonal skills.
• Effective verbal, written, and digital communication abilities.
• Fluency in English; additional languages preferred.

• Proven ability to build and nurture client relationships through proactive outreach.
• Experience selling or promoting banking products and digital services.
• Knowledge of all retail banking products and services.
• Ability to identify customer needs and recommend appropriate solutions.
• Experience demonstrating and supporting digital and self‑service tools.

This role requires working from a U.S. Bank location for all scheduled work days.

• Health, dental and vision coverage.
• Life insurance – basic and optional.
• Short‑term and long‑term disability, pregnancy and parental leave.
• 401(k) and employer‑funded retirement plan.
• Paid vacation and paid holidays.
• Adoption assistance and paid sick/hazard leave.
• Employee assistance and wellness programs.

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.