Ward Clerk - Mental Health

WARD CLERK - VILLA FAIRMONT MHRC

Villa Fairmont MHRC is a 96 bed licensed Mental Health Rehabilitation Center. This program serves adults between the ages of 18-65.

We exist to help people with mental impairments realize their full potential.

Telecare will deliver and manage excellent services and systems of care for persons with serious mental illness.

The Ward Clerk provides support services to the nursing, clinical and medical staff. Duties are typically clerical in nature and may involve client contact.

On Call | AM |

Shifts:

8:00 AM - 4:30 PM | Days:
Monday - Friday

Expected starting wage is $21.78. This position is covered by a collective bargaining agreement and is subject to union membership requirements upon hire. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

• Six (6) months experience as a ward clerk or secretary in a health care environment and experience working with the general public is preferred.
• High School graduation or a G.E.D. equivalent is required.
• Possession of knowledge in the following areas is required: highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology.
• The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled persons.
• A valid California drivers license and insurability is required.

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with clients, the public and other staff members.

• Performs tasks correctly and according to policies and procedures.
• Completes a variety of documentation tasks, including—maintaining accurate records, filing reports in client medical records, assembling medical records, maintaining and organizing newly admitted client medical records.
• Distributes client mail, as directed.
• Schedules client appointments.
• Orders and maintains the appropriate level of supplies.
• Answers the telephone, taking messages and screening calls as assigned.
• Provides clients, families and other staff members with requested information, using excellent communication skills.
• Prepares materials for admissions, discharges and transfers.

• Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
• Provides high quality clerical assistance to nursing department staff members as requested.
• Demonstrates knowledge of Professional Assault Response Training (PART) principles and uses PART concepts to manage aggressive behavior.

• Demonstrates knowledge and proper use of equipment and supplies.

• Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group morale.

• Continually focuses on assigned tasks and seeks and implements improvements as necessary.
• Understands and demonstrates the safety program in all activities.
• Assists with medical record audits as assigned.
• Practices universal precautions at all times.

• Demonstrates a knowledge of Telecare's customers including clients/clients, families and governmental agencies in all interactions and conduct.
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.

• Completes and follows through with tasks and assignments, meeting expected deadlines.

• Understands and demonstrates knowledge of all policies associated with attendance.

• Attends all assigned in-service education classes.
• Always dresses appropriately…