Lead, Operations

Description

At Adapt Health we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, Adapt Health is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with Adapt Health.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Lead Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region’s individual needs. They serve as a subject matter expert, conduct new hire training and mentor to the team. As needed, may need to deliver and set up medical equipment.

• Supervise and guide team members in daily operations and complex case resolution; serve as the primary escalation point for difficult issues and regulatory compliance questions.
• Lead team meetings, conduct onboarding, and facilitate ongoing training and staff development for operations and client engagement teams.
• Monitor team performance metrics and productivity standards, providing feedback and coaching as needed.
• Develop and implement process improvements and workflow optimization strategies; participate in defining, documenting, and refining procedures based on industry and company best practices.
• Coordinate with management on staffing needs, scheduling, and resource allocation.
• Maintain advanced expertise in Medicare guidelines, payer policies, clinical documentation, and regulatory changes to guide team decisions and determine qualification/compliance status for equipment and services.
• Analyze data and reports to identify workflow errors, troubleshoot exceptions, and advise staff on corrections; collaborate with the Operations Team on solutions.
• Communicate with operations teams and leadership on process trends, insurance issues, and improvement opportunities; prepare performance and operational trend reports for management review.
• Maintain working knowledge of Adapt Health's products, services, and end-to-end customer service, intake, operations, and revenue cycle workflows.
• Review, process, and verify documentation for accuracy, including insurance verification (eligibility, coverage, co-insurance, deductibles) and pre-authorization submissions to insurance carriers.
• Navigate multiple online EMR systems to obtain, enter, and review documentation, authorizations, and expiration dates.
• Meet quality assurance requirements and key performance metrics with strong attention to detail and organization.
• Actively listen to teams and leadership, handling stressful situations with compassion and empathy.
• As needed: perform patient assessments/re-assessments, deliver medical equipment, and safely drive/maintain a company vehicle.
• Retain knowledge of and adhere to PPE, infection control, and hazardous materials handling procedures.
• Assume on-call responsibilities during non-business hours per company policy.
• Maintain patient confidentiality and compliance with HIPAA and Adapt Health's Compliance Program.
• Complete assigned compliance training and other required education.
• Assist with various projects and tasks as needed.
• Perform other related duties as assigned

• Excellent ability to communicate both verbally and in writing
• Ability to…