Field Service Technician

Responsibilities

• Provide phone and in-person technical support for users, addressing issues related toWin
  11, O365 applications, desktops, laptops and Mobile devices.
• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation.
• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment.
• Cisco Network Infrastructure knowledge includingrouters, switches, IPS circuits, MDFs/IDFs.
• Experience with network monitoring tools such as Solarwinds.
• Experience supporting
  
  Office space, Sales, Delivery, Production and Warehouse
  
  WMSfunctions.
• Document support requests and resolutions using Service Now.
• Install, configure, and troubleshoot Microsoft Win
  11systems,Samsungphones, Appleiphones,ipads,Office 365 applicationsandclientspecific software.
• Managemobile
  
  IT asset deploymentand retrievalutilizing Mobile Device Management(MDM) software(Air Watch / Knox Portal),including laptops/desktopsduring employee onboarding and offboarding.
• Experience with provisioning OKTAMulti-Factor Authentication (MFA) solutions.
• Participate in after-hours
  
  P1 and P2support as needed.
• Provide Audio/Visual (A/V) support for meetings, conferences, and briefings.
• Assist withprojectdeployments, imaging,configuring and provisioning
  
  IT assetsandvendor management.
• Software distribution and installation.
• Maintain IT asset management, tracking, and inventory control.
• Technicians may be required to work out of their personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. Technicians must also keep their vehicle properly maintained which includes cleanliness and regular maintenance. Technicians are also required to maintain a clean motor vehicle record.

• US citizen or Lawful Permanent Resident.
• 2 year
  
  AA/AAS degreeor equivalent.
• 2-4years of experience in ITsupporting clients on-site/remotein anenterprisecorporate environment.
• Proficiency in troubleshooting laptops, desktops,networkprinters, and other peripherals.
• Strong knowledge of Microsoft O365applications and client-specific software.
• Familiarity with Active Directory,PXE imaging,Workstation Windows
  11.
• Experience with remote desktop connectivity tools such as Microsoft
  
  SCCM,RDP,RDC,Taniumor other Remote Assistanceutilities.
• Basic understanding of network protocols, including TCP/IP and wireless connections.
• Audio/Visual (A/V) support experience a plus.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Stronganalyticalproblem-solving skills and attention to detail.

• Must be able to lift up to 40lbs.
• Must be able to stand or walk for extended periods of time.
• Must be able to walk up and down stairs or ramps.
• Must be able to kneel and work under desks or in confined spaces.

• Dependability and proactive work ethic.
• Ability to work with strong personalities and meet customer expectations.
• Coachable and responsive to feedback from leadership.
• Team player with a positive attitude