Director of Operations

MISSION STATEMENT

George Mark Children’s House provides compassionate care to enhance the quality of life for children with serious medical conditions and their families.

Our values as a Leadership Team are to create a diverse, people-first work environment that inspires trust, transparency, respect and equity, and one that empowers and invests in the growth and development of all George Mark Children’s House employees.

The Director of Operations is a vital leader within George Mark Children’s House, responsible for the seamless operation and management of core site support services that enable our pediatric palliative care mission. Primary responsibilities of this role include overseeing two core organizational departments. Facilities and Dietary/Housekeeping, and is responsible for overseeing capital projects, facility management, contract management, vendor oversight, and systems evaluation within the Director of Operations jurisdiction.

The ideal candidate will bring operational excellence, strong people-centered leadership, and strategic thinking, along with the ability to make sound decisions, remain calm under pressure, lead with empathy, build meaningful connections, and demonstrate exceptional leadership. This candidate will bring a commitment to ensuring a safe, efficient, and supportive environment for our patients, families, and staff. This is a 40 hours a week, exempt, benefited position, which may include some weekends and evening hours.

Occasional travel on company business is required.

• Provide strategic direction, mentoring and management for Facilities and Dietary/Housekeeping departments to foster a culture of collaboration, teamwork, inclusivity, staff development and continuous improvement
• Work in partnership with Compliance Officer to ensure all policies and procedures for each department in Director of Operations jurisdiction are updated and compliant.
• Oversee the Manager of Hospitality and Integrative Systems, RD to ensure scheduling, timecards and time management of Dietary and Housekeeping staff are aligned with needs of clinical team and patient census, and that health, safety and meal protocols are followed in accordance with state and CLHF licensure requirements.
• Establish key performance indicators and monitor departmental performance metrics for each department in Director of Operations jurisdiction, with quarterly check-ins with HR on team progress.
• Two direct reports:
  Facilities Manager and Manager of Hospitality and Integrative Systems, RD.

• Partner with Compliance Officer, Facilities Manager, and Director of Clinical Programs (as needed) to oversee house regulatory compliance for building codes, safety regulations, CA OSHA, privacy, HIPAA, legal and ethical standards as described by Federal, State and County codes in California specifically guided by Title 22 regulations for a Congregate Living Health Facility (CLHF).
• In Partnership with Facilities Manager and external vendors, develop and manage a risk assessment plan to address deferred maintenance of building infrastructure and systems (HVAC, electrical, plumbing, etc.).
• Work with Facilities Manager to develop and implement preventive maintenance programs for all building infrastructure and systems (HVAC, electrical, plumbing, etc.).
• Work with the Facilities Manager to document all Facilities policies and protocols, including safety and emergency preparedness, and build succession plan for the Facilities department.
• Monitor and optimize energy usage to control costs and promote sustainability.
• Act as Project Lead for capital projects, in partnership with the project team, the planning…