Quality Assurance Technician

About Ghirardelli

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business.

The Quality Assurance Technician I (QA Tech I) is responsible for testing and inspecting products and processes at various points in the manufacturing process to ensure adherence to company quality and food safety standards. The role establishes and executes the disposition of products that do not meet company quality standards and documents all quality and food safety results to confirm that all products meet Ghirardelli’s mandatory standards.

• Conduct analytical testing of raw materials, work‑in‑progress (WIP), and finished product to assure mandatory company standards are met.
• Perform mandatory tests including color, particle size, fat content, moisture content, viscosity, pH, count per pound, free fatty acid and peroxide value, and flavor.
• Conduct case cutting product analysis to evaluate product quality and prevent large‑scale issues.
• Utilize Good Laboratory Practices when conducting testing, handling out of specification results, labeling solutions, and recording data.
• Mantain proper calibration and verification of laboratory equipment and document results in the Internal Control Plan.
• Take appropriate action to correct equipment deviations.
• Conduct co‑manufacturing product analysis on retained samples and maintain records.
• Utilize an electronic record‑keeping system to ensure testing results are in compliance.
• Monitor electronic weight and attribute system to ensure compliance with mandatory company weight and quality standards.
• Communicate deviations to the appropriate department for corrective action.
• Hold non‑conforming raw materials, packaging materials, WIP, and finished product.
• Investigate and troubleshoot non‑conformities and recommend appropriate disposition for product not meeting mandatory quality standards.
• Conduct mandatory food safety and quality audits of production lines and records to ensure product being produced meets mandatory standards.
• Conduct environmental sampling at the required frequency, adhering to the Environmental Monitoring Program.
• Verify and document proper allergen cleanup after production changeovers.
• Create documents as needed and ensure that documents being utilized accurately reflect current processes and mandatory methodology.
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