Store Manager, Retail & Store Manager

Store Manager at Ross Stores, Inc.

Company Overview

Ross is a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. The company focuses on providing customers high-quality brands and on-trend merchandise at extraordinary savings, while offering a fun and exciting treasure hunt experience. The corporate headquarters are in Dublin, CA with regional offices and distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to inclusive work environments and continuous learning opportunities for its teams.

Values

& Culture

At Ross, employees experience:

• Success – a winning team that pursues excellence while learning and evolving.
• Career growth – we develop industry-leading talent because Ross grows when our people grow.
• Teamwork – we collaborate to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of our team and community.

General Purpose

Responsible for all aspects of the store’s operations, the Store Manager leads the entire operation to ensure that company standards and best practices are consistently met. The role staffs, trains, and develops a leadership team to deliver sales and profit results while maintaining a friendly, easy-to-shop environment. The Manager also recruits, trains, and develops associates and manages the operations of the stockroom, front end, and sales floor to ensure timely merchandise placement and effective expense control.

Essential

Functions General Operating Requirements

• Lead all company best practices, maximize productivity, and minimize steps.
• Analyze store reports to evaluate controllable expenses and overall performance.
• Address variance to company standards with an appropriate action plan, partnering with the District Manager as needed.
• Ensure proper scheduling of associates to meet business objectives.
• Accept special assignments as directed by leadership.
• Handle payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.

Organizational Development

• Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non‑exempt associates.
• Utilize retention tools—including incentive programs, recognition opportunities, contests, and training—to reduce turnover.
• Address personnel and performance issues with coaching, warnings, progressive discipline, and, when needed, termination.
• Ensure compliance with Ross personnel policies, procedures, and all state, local, and federal regulations.
• Manage associate relations issues, consulting with the District Manager as needed.

Expense Control

• Lead all expenditures to remain within budget.
• Control payroll hours and adjust to current business trends.

Maintaining a Safe & Secure Environment

• Maintain adherence to company safety policies and ensure a safe environment for associates and customers.
• Ensure associates understand and can execute emergency operating procedures.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Implement customer service programs and merchandise presentation programs through associate training and supervision.
• Coach retail associates to provide efficient, friendly service at registers, service desk, fitting rooms, and sales floor.

Personal And Store Brand

• Model professional appearance in accordance with the company dress code.
• Represent and support the company brand at all times.
• Maintain a clean, neat, easy-to-shop environment with high housekeeping standards.

Merchandise Processing and In-Store Marketing

• Ensure recovery, sizing, and markdowns meet company standards.
• Present merchandise according to company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within the expected timeframe.

Loss Prevention

• Train associates on loss prevention programs to achieve store shortage goals.
• Demonstrate integrity, honesty, and safeguard confidential information.
• Maintain a strong customer service presence on the sales floor and heightened loss prevention awareness.
• L…