Family Care Coordinator

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AGENCY

SUMMARY:

Based in San Leandro,
Building Futures is an Alameda County leader providing a safety net of services to help individuals and families rebuild safe and stable lives after homelessness and family violence. To accomplish this aim, the agency provides a continuum of care including two homeless shelters; a domestic violence safe house; a full spectrum of domestic violence outreach services; a transitional and permanent housing site;

and rapid rehousing programs which serves target populations including military veterans, families reuniting after CPS involvement, survivors of domestic violence, and others.

POSITION SUMMARY
:
The Family Care Coordinator provides front-end diversion, problem-solving, and housing stabilization services to individuals and families experiencing or at imminent risk of homelessness. The position works collaboratively with participants to identify safe alternatives to homelessness, resolve immediate housing crises, strengthen natural support systems, and connect individuals to community resources. Using a Housing First, trauma-informed, strengths-based, and participant-centered approach, the Family Care Coordinator assists participants in identifying realistic housing solutions while maintaining compliance with agency policies, funder requirements, and applicable federal, state, and local regulations.

ESSENTIAL FUNCTIONS
:

• Conduct participant-centered problem-solving and diversion conversations to identify immediate housing options and alternatives to homelessness.
• Manage an assigned caseload and provide housing-focused case management, advocacy, follow-up services, and ongoing support to assist participants in achieving and maintaining housing stability.
• Maintain accurate daily logs, case notes, and files for all clients.
• Conduct housing search activities, including identifying available housing opportunities, assisting with housing applications, and coordinating lease-up activities.
• Facilitate housing and life skills workshops
• Collaborate with Street Outreach teams in searching for participants at encampments or meeting participants where they are located.
• Assess participants' housing crises, strengths, barriers, and available support networks.
• Assist participants in identifying safe alternatives to emergency shelter whenever appropriate.
• Develop individualized housing stabilization and problem-solving plans with participants.
• Provide mediation and conflict resolution support between participants, family members, landlords, or other members of a participant's support network, as appropriate.
• Connect participants with emergency financial assistance, mainstream benefits, employment resources, legal assistance, healthcare, behavioral health, childcare, transportation, and other community resources.
• Coordinate referrals to Coordinated Entry, emergency shelter, homelessness prevention, rapid rehousing, permanent housing, and other appropriate housing interventions.
• Maintain accurate, timely, and confidential documentation in HMIS or other agency-approved information systems.
• Monitor participant progress and provide short-term follow-up to evaluate housing stability and service outcomes.
• Collaborate with community partners, housing providers, landlords, government agencies, and multidisciplinary teams to improve participant access to housing resources.
• Participate in staff meetings, case conferencing, required trainings, and community collaboration activities.
• Deliver services using Housing First, trauma-informed, culturally responsive, strengths-based, and participant-centered practices.
• Perform…