Transportation Coordinator

Transportation Coordinator

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities.

The Position:
Under the supervision of the Dispatch Supervisor, the Transportation Coordinator acts as the liaison between the transportation department, center staff and participants to facilitate high quality transportation services..Provides updates and answers to any real time issues to problem solve and deliver excellent customer service to participants and staff. Functions as the IDT member at the assigned Center for required meetings.

Coordinates the dispatch of transportation services to program participants through ongoing communication with the Dispatch/Schedulers. Utilizes the transportation department software, including reviewing past, current, and future trips, and on-time performance, canceling trips as needed, and notifying both participants and CEI staff of any updates or changes to transportation services.

The hourly pay range for the Transportation Coordinator position at Center for Elders’ Independence is $25.75 to $37.25. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

DUTIES AND RESPONSIBILITIES:

• Coordinate with Opening Dispatcher and makes appropriate adjustments to assigned Routes. Answerall questions / resolves any issues with drivers before they begin their routes.
• AttendIDT & Care Plan Meetings as theIDTTransportation Representative to gather and disseminate transportation related information for quality participant care coordination.
• Act as a liaison between the transportation department,center staff and participants onsite at the centerfor related updates and answers to any transportation related questions or issues.
  
  Communicate issues to Center Director and Dispatch Supervisor
• Actively engages with participants including greeting them when they arrive, and assisting them as they leave the Center for the day.
• Proactively engage with participants on any transportation issues and inform Center Director and Dispatch Supervisor of findings.
• Communicate any changes or adjustments with transportation services in tandem with Dispatch Supervisor and/ordrivers to center staff and participants.
• Follow up with participants on reasons for cancellations or no show’sand communicates with center staff on any participant issues.
• Assist withreviewingthe transportation hubemailand acting onall changes to participant profiles or schedules as needed.
• Communicate any changes or adjustments with contractedtransportationproviders in tandem with Dispatch Supervisor.
• Report any issues with drivers or participants for timely resolution by Dispatch Supervisor, department road supervisors or designee.
• Manage trip adjustments as needed.
• Prepare for next hours of business. Review upcoming trips in the schedule to ensure accuracy
• Cancel any trip that is still open that will not be performed.
• Attend transportation software offered educational programming to maintain competency with software functionality including generating and preparing reports.
• Assist with investigations into transportation related grievances in conjunction with Transportation Director.
• Assist with booking specialist appointments into the transportation software as needed.
• Assist with booking Center…