Warehouse Team Lead

Warehouse Team Lead – HDO

Location:

San Leandro, CA | Department:
Warehouse Operations (Home Delivery) | Job Type: Full-time | Pay: $23.00 per hour | Shift: Sunday – Wednesday 5:00 AM – 3:30 PM

The Warehouse Team Lead – HDO is a pivotal frontline leadership role responsible for assisting the supervisor in managing and overseeing all functions within the Home Delivery Operations department. This includes ensuring safe, efficient, and productive workflows across inbound receiving, deluxing (inspection/assembly), picking, and outbound loading for customer deliveries. As a working lead, you will actively participate in warehouse functions while driving team performance, quality, and culture.

• Competitive Pay:
  The listed pay rate is just the start with potential for overtime, shift differential, and bonuses.
• Comprehensive Benefits:
  Potential for medical, dental, vision, 401(k) match, and paid time off based on role type.
• Safety First Culture:
  We are relentlessly focused on a safe work environment for all employees.
• Growth Opportunities:
  We value data‑driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

• Supervision & Workflow:
  Oversee the team (typically 6–15 associates), coordinate workloads, and provide direct support to ensure the team delivers against production targets and KPIs.
• Expectations & Accountability:
  Set clear goals and expectations for the team that align with organizational objectives.
• Feedback & Recognition:
  Provide regular, constructive feedback on performance and quality to address issues in real time and recognize achievements.
• Coaching & Training:
  Balance working directly in a process path while coaching, training, and answering questions for associates.
• Communication & Conflict Resolution:
  Promote open communication and proactively resolve conflicts to reduce miscommunication and maintain a positive culture.
• Safety & Compliance:
  Conduct pre‑shift briefs, lead daily stretches, and ensure team adherence to all SOPs and safety protocols.
• Escalation:
  Act as the first point of escalation for operational issues, assisting in problem resolution.

• Performance Tracking:
  Track, manage, and speak to a complex set of key performance indicators, focusing on deluxing metrics to ensure operational excellence.
• Deluxing & Quality:
  Oversee all aspects of deluxing operations, including unboxing, inspecting, assembling, cleaning, and repackaging products to meet quality standards for customer delivery.
• Inbound/Outbound Flow:
  Manage inbound trailer processing and supervise unloading, picking, staging, and final‑mile loading of delivery vehicles.
• Inventory & Auditing:
  Conduct regular cycle counts and inventory scrubs; audit staged outbound routes for accuracy and issues.
• Driver Returns:
  Manage and process driver returns daily, including grading returns and coordinating reattempts.
• Site Management:
  Perform additional responsibilities such as maintaining site cleanliness, handling trash, and opening/closing the facility as needed.

• Experience & Knowledge: 2+ years working experience across multiple warehouse departments; previous warehouse experience preferred.
• Leadership & Judgment:
  Strong leadership and motivational skills, able to make decisions with limited guidance.
• Physical Capability:
  Comfortable bending, stretching, reaching, and standing; able to lift up to 75 lb unassisted and maneuver 150 lb+ product.
• Communication:
  Experience composing and replying to emails and internal instant messages.
• Technical
  
  Skills:
  
  Experience with Warehouse Management and Exception Ticket Management Systems; PIV certification preferred.

High School diploma or GED is preferable; previous warehouse experience is also preferred.

Wayfair is fully committed to providing equal opportunities for all individuals, including those with disabilities. We will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose undue hardship on business operations.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.