Student Success Counselor - Educational Program

Job Summary

Under the general supervision of the Director of the Educational Opportunity Program (EOP), the Student Success Counselor provides holistic support for the program participants under Cal Poly Scholars, EOP, TRIO Achievers, and other similar program participants. The Counselor offers support services to program participants and holds responsibility for the smooth transition and retention of first-generation and low-income students at Cal Poly.

The incumbent monitors program participants’ student success through student persistence and graduation rates. Participating programs—such as Cal Poly Scholars, EOP, and TRIO Achievers—are highly visible and combine access, academic support, holistic advising, and supplemental financial assistance to help students succeed despite limited resources. Proactive counseling, retention objectives, and program planning support timely progress toward degree attainment for program participants.

Participating in these programs provides students access to counselors so they can utilize a wide array of enhanced supports that promote student success, self-advocacy, diversity, equity and inclusion awareness, co-curricular involvement, timely progress toward their degree, career/graduate school planning, and university graduation.

Within the division of Strategic Enrollment Management and Student Affairs, Residential Student Experience, Equity and Transition (RESET) provides comprehensive programs that offer transition and retention services to students. These programs include Cal Poly Scholars, Career Services, Center for Military Connected Students, Disability Resource Center, Educational Opportunity Program, Residential Student Experience, TRIO Achievers, and Upward Bound.

• General knowledge of the principles, practices, theories, and trends of higher education, as well as general knowledge of policies, procedures and practices of providing student services support to first-generation and/or low-income students.
• Ability to advise students individually and in groups on complex student-related matters.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to analyze complex situations accurately and adopt effective courses of action.

• Equivalent to graduate from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques.
• Equivalent of three years of progressively responsible professional student service work experience.
• A master’s degree in counseling, clinical psychology, social work, or a directly related field may be substituted for one year of experience.

Anticipated Hiring Range: $69,804 - $77,951 Per Year

Classification Range: $66,480 - $94,716 Per Year

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights…