Information Technology Supervisor - Health Agency

The IT Supervisor position supports the San Luis Obispo County Health Agency, one of the County’s largest and most operationally complex departments. The Health Agency delivers Public Health, Behavioral Health, and Environmental Health services across multiple locations and relies on stable, responsive IT operations to support both staff and public-facing services.

This is a full-time, in-office position based in San Luis Obispo County. Due to the operational nature of the role, regular on-site presence is required. Limited hybrid scheduling may be considered only after the successful completion of the probationary period and demonstration of sustained performance and operational stability.

The IT Supervisor is responsible for the direct supervision of an operational IT team, currently consisting of:

• Two System Administrators
• Three Service Desk IT Technicians

This role oversees day-to-day IT operations, staff performance, workload prioritization, and escalation handling, while also contributing to process improvement efforts and the continued implementation of the Health Agency’s IT Service Management (ITSM) platform.

The position requires close coordination with the County’s central Information Technology Department, adherence to countywide standards and governance, and the ability to navigate clear boundaries between departmental and enterprise IT responsibilities.

The ideal candidate is comfortable balancing operational support with continuous improvement, supervising technical staff in a high-demand environment, and leading through periods of change.

This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.

The ideal candidate is a hands‑on IT supervisor who can quickly acclimate to a complex, highly regulated environment and bring structure, clarity, and follow-through to daily operations. They are comfortable supervising experienced technical staff, identifying performance gaps, and holding team members accountable while supporting growth and development. They understand that process improvement in the public sector requires stakeholder engagement, patience, and disciplined execution.

This individual balances technical credibility with strong judgment, communicates clearly under pressure, and knows when to elevate issues versus resolving them within the team. They are comfortable working fully on‑site, building relationships through presence, and leading operational teams through change.

A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:

Either A: Graduation from an accredited four‑year college or university with a bachelor's degree in computer science or a closely related field. In addition, four years of experience in an information technology environment in any of the following fields: systems administration, systems engineering, software engineering, database administration, operating systems, network administration, radio communications, project management or a similar field in a multi‑platform environment.

OR B: An associate's degree or 60 semester units or 90 quarter units from an accredited college or university or completion from a job‑related, accredited vocational institution. In addition, six years of experience in an information technology environment in any of the following fields: systems administration, systems engineering, software engineering, database administration, operating systems, network administration, radio communications, project management or a similar field in a multi‑platform environment.

Employees must be willing and able to respond to after‑normal workday or irregular and on‑call emergency requests on nights, weekends and holidays.

Applications, including answers to supplemental questions, must be submitted online by the final filing date. Applications should be made through the County’s official online recruitment platform. Your attached resume will not substitute for the completion of the…