IT Help Desk Technician

Information Technology (IT) Help Desk Technician

Position Summary:

The IT Help Desk Technician is responsible for providing day‑to‑day technical support and maintenance of the company’s IT systems, software, and hardware. This role ensures that employees have reliable and efficient access to technology resources by installing, configuring, and troubleshooting systems and devices. The IT Help Desk Technician will maintain accurate IT asset inventories, assist with system deployments, and provide excellent customer service to end users while escalating complex issues as needed.

• Operations
  • Install and configure software and hardware.
  • Wiping and de‑commissioning obsolete hardware.
  • Assist with the deployment of software updates.
  • Setup accounts and workstations.
  • Imaging laptops and desktops.
  • Terminate ethernet cables as required.
  • Ensure accuracy of IT asset inventory.
• Troubleshooting and Problem Solving
  • Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.
  • Follow up with users to ensure issues are resolved and customers are satisfied.
  • Escalate complex problems to higher‑level IT personnel when necessary.
• User Support
  • Provide technical assistance to users via phone, email, or in‑person.
  • Answer questions about IT systems, software, and hardware.
  • Guide users through troubleshooting steps.
• Documentation and Record Keeping
  • Document issues, solutions, and user interactions.
  • Maintain accurate records of IT activities and infrastructure.
• Other Duties
  • Day‑to‑day resolution of IT task ticket system.
  • May provide training to users on IT systems and software.
  • May assist with the procurement of IT equipment.
  • May monitor IT systems and infrastructure for potential problems.

• Understanding computer hardware, software, and networks.
• Experience with troubleshooting and problem‑solving.
• Ability to diagnose and resolve basic technical issues.

Education or Equivalent: A high school diploma is preferred. Some college experience is a plus.

Experience:

IT admin experience preferred. Formal computer science training is a plus.

• Excellent writing skills.
• Excellent computer skills including proficiency in MS Office Word and Excel.
• Must possess solid organizational skills.
• Basic math skills.
• US Citizen.
• Detail oriented.
• Disciplined execution of processes and systems.

• Must have good oral and written communication skills.
• Must be able to communicate effectively with co‑workers.

• Proven ability to analyze and solve problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Lift and handle computing hardware up to 30 pounds.

• Work will be conducted in an office and manufacturing environment.

• Health & Wellness:
  Choose from three health, dental, and vision plans - including a 100% employer‑paid option covering both employees and their families.
• Paid Time Off:
  Enjoy 120 hours of PTO, 80 hours accrued plus an additional 40 hours of holiday break pay in addition to Christmas Eve, Christmas Day, and New Year’s Day off.
• Life Insurance: $25,000 employer‑paid life insurance policy, with the option to purchase additional coverage for employees and their families.
• Supplemental Coverage:
  Access optional benefits such as Critical Illness, Hospital Indemnity, Accident Insurance, and Critical Illness with Skin Cancer coverage.
• Health Savings Account (HSA):
  Take advantage of a tax‑advantaged HSA to manage medical expenses.
• Retirement Savings: 401(k) with a company match to support your financial future.
• Paid Holidays:
  Enjoy 9 paid holidays throughout the year.
• Work Environment: A casual dress code, complimentary snacks, and a welcoming company culture.
• Ideal
  
  Location:
  
  Work in an area that offers an outstanding quality of life - a perfect place to live, work, and play!

Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, dedicated to delivering high‑quality, innovative, and cost‑effective solutions to the industry. We specialize…