RMA Specialist

Trust Automation has over 35 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions. We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications.

Trust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population. Every employee has an “at-will” relationship with Trust Automation. This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice.

The RMA Specialist is the process owner for the Return Material Authorization (RMA) lifecycle once an RMA number has been issued to a customer. This role is responsible for coordinating the timely receipt, evaluation, repair, supplier return, documentation, and final return of products. The RMA Specialist serves as the central point of coordination between Customer Service, Manufacturing/Repair, Planning, Buyers, Suppliers, and Quality to ensure timely execution, accurate records, customer satisfaction, and continuous improvement.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

• Serve as the primary process owner for RMAs once an RMA number is issued by the Customer Service team.
• Maintain accountability for all open RMAs from receipt through final return to the customer.
• Track RMA status daily to ensure progress, prevent backlog, and eliminate inactive or stalled RMAs.
• Proactively identify risks to turnaround time, quality, supplier response, or customer commitments and elevate as required.

• Coordinate receipt of returned units with the receiving team.
• Verify returned material against the RMA authorization, including:
• Correct product and configuration
• Correct serial numbers and quantities
• Condition of returned material and required documentation
• Identify unauthorized returns, discrepancies, or damage and coordinate resolution with Customer Service and Quality.
• Coordinate with the Manufacturing/Repair team to determine estimated evaluation date.
• Ensure evaluations are completed within defined internal turnaround targets.
• Review that the RMA technicians have completed evaluation reports, parts needed and labor hours by the estimated completion date.
• Ensure repair recommendations, root cause indicators, and cost impacts are documented.
• Coordinate with Buyers and Supply Chain to arrange return of customer‑owned components to suppliers for repair, replacement, or evaluation.
• Ensure supplier RMAs, return authorizations, and shipping instructions are obtained and documented.
• Verify proper handling, packaging, and shipment of customer‑owned material to suppliers in accordance with contractual, quality, and regulatory requirements.
• Track supplier turnaround times and follow up to ensure timely repair or replacement.
• Communicate supplier status, delays, and outcomes to Customer Service and Quality as applicable.
• Support initiation of Supplier Corrective Action Requests (SCARs) when supplier performance or quality issues are identified.

• Ensure customer service is aware when a repair order is ready for quote.
• Track customer approvals and follow up to ensure purchase orders (POs) are received within agreed timelines.
• Escalate delays in approval, PO receipt, or supplier…