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Nonprofit Program Manager
Job in
San Luis Obispo, San Luis Obispo County, California, 93403, USA
Listed on 2026-03-04
Listing for:
Lion Heart Recruit LLC
Full Time
position Listed on 2026-03-04
Job specializations:
-
Non-Profit & Social Impact
-
Management
Program / Project Manager, General Management
Job Description & How to Apply Below
Salary: $68.7K
Location:
San Luis Obispo, CA
Onsite
About the job
New Life K9s is seeking a seasoned, mission-driven leader who brings together advanced service-dog training skills, program management acumen, and a deep commitment to human transformation through positive canine partnerships.
About New Life K9s
New Life K9s, a program of Son Care Foundation, is a San Luis Obispo-based nonprofit that delivers expertly trained, no-cost service dogs to veterans and first responders living with PTSD, while also offering rehabilitative training opportunities for incarcerated adults.
Role and Responsibilities:
People Management
- Lead the New Life K9s employees, ensuring their tasks and goals remain on schedule and serve the mission of New Life K9s.
- Keep track of employee hours and schedules to ensure accurate reporting for payroll.
- Maintain consistent communication with the New Life K9s team and prison liaisons to ensure the program operates successfully.
- Schedule and conduct regular employee performance reviews; manage disciplinary and performance-related meetings as needed.
- Train new employees on policies and procedures.
- Manage incarcerated dog handlers, overseeing communication, ensuring compliance with training directives, and actively supporting handler success within the canine program.
- Provide exceptional support to volunteers; proactively nurture their experience, and ensure they feel engaged, valued, and well-positioned to contribute meaningfully to the program's success.
- Foster strong relationships with service dog applicants and recipients; provide ongoing support, maintaining frequent check-ins, offering practical guidance and resources, and proactively addressing challenges to ensure they fully benefit from their service dog partnership.
- Monitor the progress of the dogs in the program and work with the incarcerated handlers and New Life K9s educators to ensure each dog is set up for success.
- Ensure positive dog training methods are followed.
- Support the Canine Director and ensure all training directives are followed.
- Oversee, maintain, and improve the various organizational systems.
- Airtable - Client, Volunteer, Prison, and Dog Database
- Tick Tick - Task Management and Scheduling
- When I Work / Calendly - Meeting Scheduler
- Google Drive - File Storage
- Review, improve, and edit documents to reflect approved changes to procedures, policies, and program material.
- Develop and maintain procedures and methods for tracking rehabilitation progress for recipients and incarcerated dog handlers.
- Maintain Assistance Dog International Accreditation and any other accreditations needed.
- Manage budget and keep staff informed of spending.
- Work with the Marketing and Events Manager to plan advertising and fundraising.
- Schedule New Life K9s events within the prisons (Graduations, Demonstrations, etc.).
- Manage general inquiries (New Life email and phone calls).
- Communicate with potential donors and attend speaking engagements to gain supporters.
- Attend community events and fundraisers to educate the public about service dogs, raise awareness, and gain support for the New Life K9s program.
- Facilitate the purchase of supplies, obtain prison approval, and arrange for delivery.
- Work with other Son Care Programs to ensure collaborative support where necessary.
- Other duties as assigned necessary for program success.
- You must have a passion for supporting the rehabilitation of Veterans, First Responders, and incarcerated individuals.
- You must have an equal passion for working with both people and dogs.
- Must have at least 4 years of professional experience leading a team successfully.
- Must have at least 2 years of professional dog training experience using positive training methods. This requirement is non-negotiable. Highly prefer service dog experience.
- Nonprofit experience is highly preferred.
- Must have excellent public speaking skills.
- Excellent communication skills are required.
- Must be comfortable working with dogs.
- Must be able to navigate Mac Operating Systems, Microsoft Office, Microsoft Excel, Google Docs,…
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