Part Time Customer Service Specialist

The City of San Marcos welcomes applications for the Part-Time Customer Service Specialist as a welcomed addition to the vibrant and active San Marcos Corky Smith Gym.

Hours Required (may be modified or adjusted due to needs of program & facility):
The Corky Smith Gymnasium core hours of operation are M-F 8:30am - 9:30pm. In the late fall/winter seasons, Gymnasium core hours include weekends 7:30am - 9:30pm. The primary work schedule for this position will include weekdays and occasional weekend shifts. Schedule changes must be determined and approved in advance by the supervisor.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Serves as front counter receptionist; greets the public in a professional and cheerful manner; answers the telephone; works with other front counter staff; creates flyers, brochures, announcements, and other graphics on the computer; makes copies for various programs; gym set-up and tear down of benches, bleachers, tables, volleyball equipment, and pickle ball nets. Some light maintenance when necessary (sweeping, vacuuming, window cleaning, throwing out trash);

assists with special projects as assigned; and performs related duties as assigned.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

• Exceptional customer service and communication principles, including active listening, empathy, and conflict resolution in both internal and external service environments.
• Microsoft 365 tools and standard office software, including Outlook, Word, Excel, Teams, and shared calendar or document platforms for efficient task coordination and communication.
• Administrative operations, such as scheduling, data entry, digital and physical file management, and adhering to confidentiality and records retention standards.
• Public-facing communication and community engagement, including writing clear, accessible messages and interacting with diverse populations in a respectful and inclusive manner.
• Professional etiquette across various channels—phone, email, written correspondence, and in-person—reflecting a consistent tone of service, respect, and clarity.

• Communicate effectively and compassionately with a wide range of individuals, reflecting the diversity of our community—including residents, business owners, internal colleagues, and external partners—using plain language and a solutions-focused approach.
• Prioritize and manage multiple responsibilities in a fast-paced environment without sacrificing accuracy, attention to detail, or service quality.
• Take initiative and work resourcefully, approaching challenges with curiosity, independence, and a strong sense of ownership.
• Collaborate across teams while also working independently, adapting to shifting priorities and contributing to collective goals with flexibility and positivity.
• Handle sensitive information with discretion and integrity, ensuring confidentiality and compliance with City protocols.
• Represent the City with professionalism and care, modeling the values of inclusivity, accountability, and service excellence in all interactions.

Equivalent to graduation from high school. Previous customer service, clerical, administrative, recreation, or public-facing experience is desirable but not required.