Overnight Assistant Client Care Supervisor

Internal Promotion Opportunity | Veterinary Specialty Hospital – North County

San Marcos, California

$24.00–$27.50/hour

Schedule:

Monday–Friday | 6:00 PM–2:30 AM

Wednesdays may adjust to 2:00 PM–10:30 PM as needed to participate in leadership meetings.

Take the next step in your leadership career at Veterinary Specialty Hospital – North County. We are excited to offer an internal promotion opportunity for an Overnight Assistant Client Care Supervisor to provide hands‑on leadership and support for our Client Care team during overnight operations.

This role is ideal for a current team member who is ready to grow their supervisory skills while remaining closely connected to day‑to‑day Client Care operations. You'll provide real‑time guidance, help coordinate workflows, support client escalations, mentor team members, and serve as an important communication link between Client Care and our clinical teams.

The Overnight Assistant Client Care Supervisor will provide a consistent leadership presence during evening and overnight hours. You'll help ensure the Client Care Specialist team has the direction, communication, and resources needed to support our clients, patients, and hospital teams.

This is an opportunity to build leadership experience while making an immediate impact within a hospital and team you already know.

• Provide visible, hands‑on leadership and real‑time problem solving for the Client Care team during overnight operations.
• Support phones, lobby flow, client communication, patient intake and discharge, and other Client Care workflows.
• Coordinate communication between Client Care, Emergency, Specialty, Nursing, Pharmacy, and hospital leadership.
• Assist with onboarding, training, mentoring, and reinforcing department workflows and service expectations.
• Provide timely, constructive coaching and feedback while escalating concerns to Client Care leadership when appropriate.
• Monitor staffing, shift coverage, breaks, workflow balance, and team communication throughout the shift.
• Support escalated client concerns while helping maintain a compassionate, professional, and consistent client experience.
• Reinforce Client Care procedures, identify workflow gaps, and partner with leadership on process improvements, department communication, documentation, and follow‑up.

• Strong Client Care experience with a consistent record of professionalism, compassion, and clear communication.
• Ability to remain calm, organized, and solutions‑focused in a fast‑paced specialty and emergency veterinary hospital.
• A mentorship mindset and genuine interest in helping teammates learn, develop, and succeed.
• Sound judgment with the ability to determine when to resolve an issue independently and when leadership involvement is needed.
• Strong organization, communication, problem‑solving, and conflict‑resolution skills.
• Ability to work collaboratively across Client Care, clinical, and hospital leadership teams.
• Dependability and flexibility to provide consistent evening and overnight leadership coverage.
• Interest in developing supervisory, coaching, and people‑leadership skills.

This opportunity is open exclusively to current Veterinary Specialty Hospital – North County employees.

• Have completed at least one year of service with Ethos Veterinary Health.
• Have been in their current position for at least six months.
• Be in good standing and not under current disciplinary action.
• Meet any additional internal transfer or promotion requirements outlined in the Ethos Veterinary Health Employee Handbook.

$24.00–$27.50/hour

Monday–Friday | 6:00 PM–2:30 AM

Wednesdays may adjust to 2:00 PM–10:30 PM as needed for…