Membership Clerk

Job Title: Membership Clerk

Department: Program

Site: Branch Location

Report To: Site Director

Direct Reports: N/A

Salary: $18.50 - $19.00/hr. depending on site (Candidates are not able to select site.)

FLSA: (X)
Part-time (X)
Non-exempt

Under the direct supervision of the Site Director, the Membership Clerk is primarily responsible for ensuring that all Boys & Girls Club of San Marcos members and guests adhere to registration protocols daily. The Membership Clerk is also responsible for maintaining a well-organized front counter and reception area along with maintaining and updating membership records and ensuring accurate and timely collection of membership dues and other fees.

• Answer phone promptly and direct calls or take messages as needed.
• Provide accurate, appropriate, and immediate responses to everyone who enters and calls the front counter, ensuring guest satisfaction.
• Maintain knowledge of and provide detailed descriptions of Club services, programs, facility features and hours of operations.
• Issue and collect membership forms, collect membership dues, and issue membership cards. Maintain current membership records for all members.
• Effectively use and work in the My Club Hub  (MCH) – Membership Tracking System to enter new memberships; enter program attendance daily; run reports.
• Facilitate member sign in/out:
  Ensure that every member who is attending the program is being scanned in upon arrival and signed out upon departure using their membership card.
• Perform accounting activities including handling, changing, receipting, and counting of all forms of currency.
• Able to be productive without constant direct supervision and remain at assigned post for extended periods.
• Implement and enforce all Club rules and policies with members, staff, and guests.
• Dress in appropriate attire/uniform at all times.

• Demonstrate responsibility with work schedule, meetings, and trainings; participate in special programs and/or events.
• Ensure all office equipment is in proper working order.
• Ensure a team-based work environment by communicating effectively and positively with Site Directors, Site Coordinators, Youth Development Professionals and Volunteers.
• Maintain staff and member confidentiality; make recommendations regarding members’ needs, program ideas, and facility needs.
• Assist Site Director with responsibilities as needed.
• Perform miscellaneous tasks requested by supervisor and other duties as assigned.

• Must be able to inform important and relevant information in Staff Meetings and to members, parents, co-workers, Program Coordinator, Site Director, and other Boys & Girls Club affiliates.
• Must be able to listen to co-workers, parents, youth members and community and other Boys & Girls Club affiliates.
• Must be able to present important and relevant information and/or presentations through program facilitation, staff meetings or training, and/or other Boys & Girls Club events.
• Must be able to write and compose clear, concise, accurate written documentation and data reports.
• Bilingual (Spanish) skills may be used frequently and are highly valuable.

• Greet and identify all individuals who enter the building.
• Provide supervision to youth members as needed.
• Ensure all membership documents are accessible during a Club evacuation.
• Retrieve membership documents in an emergency.
• Provide sound and reasonable discipline of youth members at necessary times through written documentation (i.e., write-up), parent phone call.
• Practice and maintain awareness of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc.
• Maintain a clean, safe, and orderly workspace at all times.
• Able to identify and react safely to potential…