Success Coach, Office of Success Coaching

Overview

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Job title: Success Coach, Office of Success Coaching
Job no: 554824
Work type: Staff
Location: San Marcos
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Job Overview

Under the general direction of the Director of the Office of Success Coaching, the Success Coach will play a critical role in the support and retention of first year students s position utilizes a case management approach to serve students and extend personalized and proactive retention strategies via academic, financial, and personal development. In consultation with the Director, this position identifies student needs and develops strategies and interventions to support students.

Success Coaches serve as the point of contact for their specific caseload of students and provide guidance on academic planning, general education requirements, campus resources, retention, involvement strategies, and more. Each Success Coach serves on a planning team within the Office of Success Coaching such as
1) program/event planning;
2) student communication plan;
3) onboarding, training, and development;
4) operations;
5) campus visibility/partnership. In collaboration with the Director, the Success Coach represents the Office of Success Coaching and CSUSM at related meetings and serves as a resource to university staff, faculty, parents, CSU Chancellors Office, and community leaders by cultivating and maintaining relationships and partnerships.

Position Summary

Success Coach (Student Services Professional II)

• This is a full-time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.
• Provide proactive, case-managed academic, financial, and personal support to first-year CSUSM students to enhance retention, success, and campus engagement while collaborating across university partners.

Anticipated Hiring Salary Range: $5,083 per month

CSU Classification Salary Range: $5,083 - $7,228 per month

Salary is commensurate with the background and experience of the individual selected.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on February 15, 2026. Application requires answers to supplemental questions.

Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at  or e-mail: hr .

Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.

California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).