IT Field Service Technician

Overview

True Care is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, True Care aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Field Service Technician I is responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system. To be successful, the candidate for this position will possess a valid CA Driver’s license as well as the following skills: troubleshooting, time management, communication, excellent customer service in accordance with the company’s BGR standards.

• Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
• Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
• Provide on-site assistance to end-users with IT Equipment and peripherals.
• Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate.
• Ability to read and understand technical manuals and procedural documentation.
• Engage in research and troubleshooting to determine the appropriate option to resolve technical issues.
• Escalate end-user issues as appropriate.
• Use the IT Ticketing system (JIRA) to accurately document hardware failure, repair, installation, ordering, and removal, as well as important information and interactions with end-users, and solutions once issues are resolved.
• Accurately update the movement of assets utilizing our asset tracking software.
• Apply security best practices.
• Stay current on personal computer and peripheral equipment changes and trends.

• High School Diploma or equivalent.
• Valid CA Driver’s License to commute on company vehicle, proof of insurance and a clean driving record are required.
• Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
• One (1) year of customer support experience.
• Proficiency deploying and troubleshooting technical hardware.
• Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers.

• Associate’s degree in computer science, information systems or a related field.
• Experience in network troubleshooting, administration, and providing help desk support.
• A+, Network+, or Security+ certification.

The pay range for this role is $25.41 on an hourly basis.

Pay transparency:
If you are hired at True Care, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

True Care is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.