It Support Technician Ii

Help shape how our city works

The City of San Marcos is continuing to evolve by modernizing how we operate, how we serve our community and how we support the employees who make it all happen. Technology is foundational to that work, and dependable, high-quality IT support is essential to keeping the city running smoothly every day.

We are seeking an IT Support Technician II
, a journey-level professional who can independently resolve both routine and moderately complex technical issues, serve as a reliable escalation point, and help improve the overall employee technology experience through strong ticket ownership, documentation, onboarding, and practical end-user support.

Every city employee relies on technology to do their job, from public-facing services to internal operations. When IT support works well, employees can focus on serving the community instead of troubleshooting technology. As an IT Support Technician II, you play a critical role in making that happen. You’ll resolve issues that require deeper analysis, provide continuity when problems span teams or vendors and help prevent repeat incidents through clear documentation and process improvements.

Your work directly impacts employee productivity, trust in IT and the quality of service the city delivers to the public.

• Serve as a trusted Tier 2 support resource, resolving moderately complex technical issues independently and efficiently
• Take true ownership of tickets from intake through resolution, communication, documentation, and follow-up
• Improve the City’s onboarding experience so new hires are ready and supported on day one
• Create documentation, quick guides, and training materials that make support scalable and reduce repeat issues
• Support and improve endpoint, peripheral, and conference room technology reliability citywide
• Provide guidance and informal coaching to IT Support Technician I staff, strengthening the team as a whole

• Journey-level experience providing end-user IT support in a professional environment
• Strong Tier 2 troubleshooting skills with workstations, authentication/access, printing, conferencing, and connectivity
• A methodical problem solver who uses structured troubleshooting and sound judgment under pressure
• Excellent ticket discipline, with clear notes, documented outcomes and consistent follow-through
• A service-oriented communicator who explains technical topics in plain language and remains calm and respectful with frustrated users
• Someone who values documentation, knowledge sharing, and repeatable solutions as core responsibilities, not “extra work”

• Microsoft-focused experience (especially M365, SharePoint / One Drive, endpoint management and collaboration tools)
• Experience improving onboarding workflows, standard workstation builds or ITSM/knowledge base practices
• Vendor coordination experience
• Experience delivering short, practical end-user trainings that people actually use

At the City of San Marcos, we live our values: teamwork, professionalism, fiscal responsibility, and customer service. We believe in operating like an efficient business while keeping people at the center of what we do, both the community we serve and the employees who serve it. Here, your work matters. Your professionalism makes a difference. And your commitment to quality support helps the entire organization succeed.

• A competitive salary
• Our 9/80 work schedule, with every other Friday off
• Hybrid work schedule may be available after successful onboarding and role readiness
• Generous health benefits (City pays 90% of medical premiums)
• Time off including 15 paid holidays, vacation, sick, and executive leave
• CalPERS retirement (Classic 2% @ 55, PEPRA 2% @ 62) and Social Security

• This recruitment will accept applications through 4:00 p.m., Wednesday, February 25th
• First-round interview will be an outside panel, scheduled in-person for the week of March 9th
• A second-round interview with IT department leadership will follow the week of March 16th for top-qualified, invited candidates