Technology Support Specialist II - Endpoint & Training Lead

Job Overview

Operating within the Technology Support Services (TSS) of Instructional and Information Technology Services (IITS), this role supports the campus community and operates independently with minimal direction. It assumes the primary responsibility for providing intermediate to advanced technical support to faculty, students, and staff. The individual in this role possesses working knowledge of applications, business systems, and enterprise information technology environments.

The technical duties encompass resolving endpoint connectivity issues within established networked environments, troubleshooting operating system failures and logs, and implementing approved technologies and solutions. The incumbent is also responsible for the installation, configuration, replacement, maintenance, and upgrading of client and network-connected endpoint devices, including local and network printers, computers, and associated client-facing applications or data connections. Additionally, this position also works collaboratively with external campus partners, vendors, cross-functional groups within the University and supports the training of new and existing team members within the support unit.

Working Title (Technology Support Specialist II)

This is a full‑time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

Anticipated Hiring Salary Range: $5,787 per month (step
1)

CSU Classification Salary Range: $5,787 - $8,430 per month

Salary is commensurate with the background and experience of the individual selected.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.