Director, Global Human Resources Operations & Technology

Hunter Industries is seeking a Director of Global HR Operations & Technology to serve as a strategic leader responsible for designing, scaling, and optimizing a global HR service delivery model that enables business performance and enhances employee experience. This role leads HR Shared Services, HR technology, people analytics, governance, and operational compliance across manufacturing and corporate environments. You will partner closely with HR leadership, IT, Finance, and business leaders to drive operational excellence, digital transformation, data-driven decision-making, and risk mitigation.

This role ensures HR operations are standardized, scalable, compliant, and aligned with enterprise strategy.

• Develops and executes a multi-year HR Operations and Technology strategy aligned with enterprise objectives and workforce strategy.
• Serves as a strategic advisor to HR leadership and executive stakeholders on operational scalability, digital enablement, service delivery, and workforce infrastructure.
• Drives enterprise-wide change management initiatives related to HR systems, service delivery, and compliance.
• Establishes governance frameworks that ensure sustainable, scalable, and risk-mitigated HR operations.

• Leads and continuously improves a global HR Shared Services function supporting employees, managers, and HR partners across manufacturing plants and corporate functions, balancing standardization with regional flexibility and business-specific needs.
• Standardizes and optimizes global HR processes across the employee lifecycle (hire-to-retire).
• Defines, measures, and optimizes SLAs, KPIs, and performance metrics to drive superior service delivery, data accuracy, and operational excellence.
• Designs scalable service models, escalation frameworks, and knowledge management structures.
• Provides implementation guidance and consultative support to leadership on HR policies, procedures, regulatory requirements, and operational standards.

• Serves as business product owner for HR technology, partnering with IT to shape and execute the technology roadmap in alignment with HR leadership and enterprise strategy.
• Serves as the business product owner for HR systems, including HCM, time and attendance, recruiting, learning platforms, performance management, and digital service tools.
• Identifies and prioritizes opportunities to apply digital tools — ticketing, knowledge platforms, AI-enabled tools, automation, and chatbots — in partnership with IT, to improve efficiency, scalability, and service quality.
• Co-owns system implementations, integrations, and upgrades in partnership with IT delivery; co-govern technology vendor relationships through HR business ownership and IT vendor management.
• Drives digitization and automation initiatives that reduce manual effort, improve cycle times, and enhance data integrity.
• Partners with IT Security to ensure HR systems meet enterprise security and data privacy standards; ensure HR-specific regulatory adherence (employment law, FLSA, FMLA, GDPR for employee data) across global operations.

• Builds and leads a global people analytics function delivering actionable insights to HR and business leaders.
• Defines enterprise workforce metrics, dashboards, and reporting aligned to strategic priorities such as labor cost optimization, productivity, retention, and talent planning.
• Translates workforce data into strategic insights that inform executive decision-making.
• Partners with enterprise data governance to establish HR data standards aligned to enterprise definitions, lineage, and access patterns; ensures HR-specific data quality,…