Clinical Services Supervisor

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Clinical Services Supervisor (CSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. This role serves as a key operational leader, driving excellence in staff development, clinical quality, patient access, and service delivery within a dynamic, team-based care model. The CSS consistently demonstrates Neighborhood Healthcare’s Values in Action (VIA) by going above and beyond in service to patients and colleagues, fostering a collaborative team environment, delivering care with compassion, upholding the highest standards of integrity, and modeling professionalism in all interactions.

• Provides direct supervision, leadership, and accountability for Medical Assistants (MAs), Lab Assistants, and other assigned clinical support staff, ensuring optimal staffing models aligned with patient volume, acuity, and care team structure
• Owns recruitment efforts in partnership with Human Resources, including workforce planning, candidate selection, and hiring to ensure a skilled, mission-aligned workforce
• Builds a high-performing, mission-driven team through structured onboarding, competency validation, coaching, and continuous professional development
• Fosters a culture of accountability, engagement, equity, and inclusion, aligned with organizational values and FQHC mission
• Promotes a culture of high employee engagement by fostering open communication, recognizing staff contributions, supporting professional growth, and leveraging engagement feedback to drive retention, morale, and team performance
• Leads regular team huddles and staff meetings to reinforce communication, disseminate organizational updates, and drive performance improvement
• Prepares and conducts annual performance reviews for all direct reports
• Partners with Human Resources and leadership to address employee relations, corrective actions, and performance improvement plans in a timely and consistent manner
• Oversees daily clinical support operations to ensure efficient patient flow, provider support, and adherence to evidence-based care models
• Monitors and drives performance on key quality metrics, including UDS measures, HEDIS measures, care gap closures, and value-based care initiatives
• Ensures compliance with FQHC regulatory requirements, including HRSA guidelines, OSHA standards, CLIA-waived lab requirements, and infection control protocols
• Oversees lab operations in coordination with lab leadership, ensuring compliance with documentation, quality controls, and safety standards
• Leads workflow optimization and process improvement initiatives using data analysis and Lean methodologies to enhance efficiency and outcomes
• Partners with care teams to advance population health strategies, including panel management, preventative care outreach, and chronic disease management
• Champions culturally competent, trauma-informed, and patient-centered care approaches, particularly for underserved and vulnerable populations
• Leads initiatives to deliver an…