Wellness Coordinator - Part-Time

Description

As the face of Hydration Room, Wellness Coordinators are dedicated patient advocates who deliver warm, elevated service, ensuring every client feels genuinely welcomed, cared for, and supported throughout their wellness journey.

Our Wellness Coordinators will have the pleasure of welcoming our patients and being their primary clinic contact during their wellness visit. Responsibilities include check-in, validating patient paperwork, answering questions, providing beverages and snacks, assisting the RN, scheduling future patient visits, and processing payments. Coordinators also thoughtfully guide patients by sharing knowledge about our wellness treatments and membership options, helping them choose the best solutions to support their ongoing health goals.

Wellness Coordinators are passionate about living and bringing our MISSION to life:
Hydration Room delivers compassionate care through medically guided IV and injection therapies to support patient health and wellness.

Welcome to your healthy place.

Schedule: This is a part-time position. You will work 2-3 shifts per week, and work at least 1 weekend shift per week.

Pay: $21.00 base hourly rate + tips (average of $1 - $4 per hour!)

Locations You’ll Cover:
San Marcos, Encinitas, Carlsbad and Oceanside.

What We Offer:

• Competitive hourly pay plus tips (average of $2-$4 per hour)
• A fun, growing workplace where you can promote health and wellness in your community!
• Career development opportunities
• Free IV/Injection perks program
• Paid time off for full time employees
• Participation in a 401k program for full time and part time employees
• Flexible scheduling
• Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees

Clinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.

If you’re passionate about health, wellness, and delivering high-end customer service, this is your chance to be part of something bigger. Apply today to join Hydration Room as a Wellness Coordinator!

Core Role Responsibilities:

• Maintain compassion and kindness for all patients, embodying a customer-obsessed approach to leave a positive, lasting impression.
• Maintain client confidentiality and dignity at all times.
• Partner with and support the RN in providing care to patients in a fast-paced environment, maintaining clear, proactive communication across clinical staff.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care with high attention to detail and accuracy.
• Manage phones, including answering calls, returning missed calls from off hours, and documenting calls in a timely manner as needed.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments to answer patient questions and share relevant options.
• Promote service packages and memberships through patient education during checkout, driving rebooking rates and membership conversion goals.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• De-escalate patient frustration or wait-time concerns with calm, empathetic, and professional communication.
• Assist in the training of new staff members.
• Notify the Support Center of any facility issues that need addressing.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines.

Requirements

• 2+ years of…